Rooms Attendant

Explorers’ Edge; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A lakeside resort is seeking a part-time cleaning attendant to ensure a high standard of cleanliness. Responsibilities include cleaning rooms, providing excellent customer service, and maintaining supplies. Ideal candidates will have strong communication skills and the ability to work in a team. This role offers flexible hours with training provided to all team members.

Benefits

Health insurance

Vacation and Bereavement leave

Discounts on hotels

Qualifications

• Must communicate fluently in English both orally and written.
• Previous experience in a cleaning position is desirable.

Responsibilities

• Clean and make up rooms per standards and assignments.
• Provide excellent customer service and professional communication.
• Maintain client and company confidence by keeping information confidential.

Skills

Customer service skills

Ability to operate cleaning equipment

Ability to work cooperatively in a team

Attention to detail

Education

High School Diploma or Vocational equivalent

Tools

Cleaning equipment

Job description

Overview

Please note this position is part-time/ casual – two (2) days a week and availability is required for Fridays and Sundays between 9:30am–5:00pm.

Join Our Team at Bayview Wildwood Resort:

Welcome to Bayview Wildwood Resort, where breathtaking views meet exceptional hospitality. We are currently seeking passionate and dedicated individuals to join our team and contribute to creating unforgettable experiences for our guests.

Experience

• Lakefront Living: Enjoy working steps away from Sparrow Lake, with breaks that can include a stroll along the shoreline or access to complimentary four-season activities.
• Adventure Awaits: Access hiking trails, kayaking, paddleboarding, and more at no cost. Discover the natural wonders of the area during your time off.
• Culinary Delights: Access dining options featuring locally sourced ingredients and creative culinary offerings. As part of our team, you’ll have the opportunity to taste our menus.
• Perks: Discounts on Sunray Group Hotels and Resorts of Ontario affiliated properties.

*limited onsite accommodations

Training in all vocational aspects of the role is provided.

Depending on length of service or whether the position is regular or temporary, Bayview Wildwood Resort provides additional benefits to team members:

• Vacation and Bereavement leave
• Health insurance – life, disability, dental, employee assistance, vision care
• Retirement savings plan – with matching employer contribution
• Discounts on International Choice Hotels including Ascend Hotel Collection, Comfort Inn, Quality Inn and Clarion

We provide uniforms and name tags, and outerwear, depending on the needs of the position.

Refreshments are available to staff members throughout the day

About Us

Bayview Wildwood Resort, a historical lakeside resort on Sparrow Lake, traces its roots to 1898 when the Stanton family hosted visitors arriving by steam locomotive train, for fishing and summer recreation.

Today, we are owned by the Sunray Group, a growing hospitality and development company and part of the Ascend Collection of Choice Hotels worldwide.

Our mission is to give our guests and employees a resort experience that will leave great memories for years to come, through courteous and attentive service and a guest experience that exceeds expectations.

Summary of Position

Responsible to perform the duties and responsibilities of the rooms, laundry and public area attendant. Responsible for maintaining optimum customer service and the housekeeping department standards. Will involve evening and weekend work. Seasonal summer and year round positions available.

Key Relationships

Internally: Provide essential information to department heads and employees.

Externally: Occasional contact with all guests requiring exceptional customer service.

Qualifications

Note: The following qualification requirements are representative of minimum levels of education, knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Education

Essential: 1. Ability to communicate and comprehend both orally and written in English with employees and customers.

Desirable: 1. WHMIS certificate.

2. Pursuing or completed High School Diploma or Vocational equivalent

Knowledge

Desirable: 1. Previous experience in a cleaning position

2. Previous hotel and resort experience

Skills & Abilities

Essential:

1. Ability to operate cleaning equipment i.e. vacuum.

2. Excellent customer service skills in order to maintain an exceptional rapport with customers and employees.

3. Ability to follow directions in a timely manner.

4. Self-starter and ability to work independently.

5. Ability to work cooperatively with employees and managers as part of a team.

6. Ability to focus attention on details, prioritize, organize and follow up. 7. Ability to work in a time efficient manner.

Special Requirements: Ability to operate a motorized vehicle i.e. Golf Cart, Van or Truck as per company policy & procedure.

Note: Not all employees are required to operate company vehicles.

Mental & Physical Effort

Mental: Extensive attentiveness and listening when handling guests; frequently listening to directions from supervisors and managers.

Physical: Long periods of standing and walking; frequent bending, stretching, kneeling and lifting; repetitive arm and shoulder movements; frequent lifting of laundry bags, linens, towels, tables, flip charts, TVs, VCRs and chairs up to 25 lbs; repetitive pulling, lifting, reaching, bending and movement.

Duties and Responsibilities

1. Maintain knowledge of and comply with company and departmental policies and procedures.

2. Maintain knowledge of fire and health & safety policies and procedures.

3. Attend training workshops and meetings to maintain knowledge.

4. Maintain client and company confidence by keeping information confidential.

5. Maintain positive working relationships with team members and management.

8. Set up and organize housekeeping cart and work area with designated supplies and maintain cleanliness at all times.

9. Provide excellent customer service and professional communication with guests, visitors and employees at all times.

10. Ensure guests and visitors are greeted with the company standard greetings at all times.

11. Read and interpret notes to determine room assignments.

12. Clean and make up rooms (interior and exterior areas) as per standards and assignments.

13. Vacuum, dust and mop as required.

14. Stock guest coffee area and ensure adequate supply in designated rooms and public areas.

15. Maintain and stock all guest rooms; report malfunctions to maintenance.

16. Laundry for the cottages.

Working Conditions

• Required to work outdoors and indoors; climate will vary.
• Frequently work with a large variety of cleaning products.
• Operate a motorized vehicle to transport supplies as needed.

Bayview Wildwood is an organized workplace where team members are represented by Benefits Unifor Local 1411, and wage rates and conditions of employment are contained in a three-year collective agreement.

We are committed to an inclusive, barrier-free selection process and work environment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Alternatively, you can submit your application to [e-mail]

If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

Job Types: Part-time, Casual

Pay: $19.10 per hour

Ability to commute/relocate:

• Severn Bridge, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Note: The job description posted is provided by the employer. Explorers’ Edge is not responsible for the accuracy or currency of this information.