Room Attendant

Bespoke Hotels Ltd; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier hotel group is seeking a dedicated Room Attendant to maintain high standards of cleanliness and enhance guest experiences. The role involves meticulous cleaning of rooms and common areas, responding promptly to guest requests with professionalism, and adhering to health and safety protocols. Ideal candidates will possess strong attention to detail, flexibility, and a commitment to delivering excellent service and upholding the hotel's reputation. Join us in creating unforgettable guest experiences!

Qualifications

• Ability to maintain high standards of cleanliness and presentation.
• Strong communication skills to respond to guest requests effectively.
• Knowledge of health and safety protocols.

Responsibilities

• Perform daily cleaning tasks to ensure cleanliness in rooms and public areas.
• Respond to guest requests with professionalism and courtesy.
• Prepare rooms to five-star standards and maintain inventory.

Skills

Attention to detail

Guest service

Professionalism

Flexibility

Job description

Job Title: Room Attendant
Department: Housekeeping
Reporting to: Housekeeping Manager / Assistant Housekeeping Manager

Key Responsibilities

1. ROOM & PUBLIC AREA CLEANLINESS

• Perform a flawless daily performance: make beds to perfection, polish bathrooms until they gleam, and ensure furnishings and amenities shine in the spotlight.
• Replenish every essential: toiletries, towels, stationery, and minibar.
• Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care.
• Keep an eagle eye for wear and tear; report issues swiftly to maintain our scene of perfection.

1. GUEST SERVICE & PROFESSIONALISM

• Respond to guest requests with promptness and courtesy, upholding five-star standards while ensuring privacy, dignity, and security.
• Stay in character with professionalism and discretion, following company procedures and lost-and-found protocols to ensure a flawless performance.

1. PRESENTATION & BRAND STANDARDS

• Prepare every room to five-star standards, from flawless set-up and amenities to those special finishing touches that make the scene unforgettable.
• Keep the production seamless behind the curtain: Report linen, inventory, or damaged items promptly, ensuring the show goes on.
• Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.

1. HEALTH, SAFETY & COMPLIANCE

• Keep the stage safe and sound: Complete all training, follow Health & Safety protocols, handle chemicals and equipment safely, know emergency procedures, and report hazards—so every performance runs without incident.

1. PRODUCT & LOCAL KNOWLEDGE

• Stage the guest experience: Know the ins and outs of hotel services and local attractions, offer helpful guidance, and direct queries to the right team when needed—keeping every act seamless.

The Room Attendant is a star behind the scenes, combining stamina, precision, and discretion to deliver flawless luxury service while enhancing the hotel’s reputation. Flexibility, professionalism, and a positive attitude create unforgettable guest experiences.

The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!