Room Attendant

The Dorchester - Housekeeping; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel brand in Westminster is seeking a Room Attendant to ensure exceptional guest experiences through attention to detail and strong communication. This role offers complimentary stays, discounts, and extensive training opportunities to enhance career development. Ideal candidates are energetic team players with prior experience in hospitality, contributing to a collaborative and inclusive workplace.

Benefits

Complimentary Stays

50% off food and beverages

Employee Pension Scheme

Training and Development Opportunities

Social Events

Referral Bonus

Well-being Support

Qualifications

• Ability to notice small details ensuring cleanliness and tidiness.
• Understanding instructions and asking questions when unsure.
• Capability to work quickly and complete tasks on time.
• Comfortable with physical work, lifting, and being on feet.
• Ability to collaborate well with other staff members.

Responsibilities

• Provide seamless service with discretion, intuition, and flexibility.
• Fulfill special requests from guests regarding room setups and supplies.

Skills

Attention to Detail

Good Communication

Time Management

Energetic

Teamwork

Job description

Join us as a Room Attendant at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Room Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field.

You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Room Attendant, you'll enjoy your work and take pride in delighting our guests:

• Seamless service, discretion, intuition, and flexibility throughout the day. This includes an eye for detail, thoroughness, and hygienic practices to ensure guests receive nothing but the best experience.
• Sometimes our guests have special requests involving set‑ups, additional supplies, or special occasions. Most of these requests are fulfilled by our Room Attendants.

The items shared are the essence of a day in the life of a Room Attendant, but we’ll provide specific details on how we care for our hotel.

The operational hours of work are shift‑based and may be subjected to change.

• Monday to Sunday: starting as early as 7 am and last shift finishes at 18.30 pm

What you’ll bring

Essential Skills and Experience

• Attention to Detail – You can notice small things and make sure everything looks clean and tidy.
• Good Communication – You can understand instructions and ask questions if you are unsure about something.
• Time Management – You can work quickly and make sure all rooms are finished on time.
• Energetic – You are comfortable moving around, lifting, and being on your feet for most of the day.
• Teamwork – You can work well with other staff members and help when needed.

Preferred Skills

• Previous Experience – If you have worked as a room attendant in a 5‑star hotel before.
• Customer Service Skills – You can be polite and friendly if you meet guests.
• Organizational Skills – You can keep track of supplies and make sure everything is in the right place.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at hotels and benefits from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.