ROCC Duty Manager

North West Ambulance Service Nhs Trust; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare service in the United Kingdom is seeking a motivated individual to join the ROCC Management team in Bolton. The successful candidate will monitor Acute Trusts, manage capacity issues, and liaise with various NHS teams. Benefits include a pension scheme and up to 33 days of annual leave. Shift work including evenings and weekends is required. This position is vital for ensuring smooth healthcare operations across the region for emergency medical services.

Benefits

Pension scheme

Up to 33 days annual leave

Training and development opportunities

NHS discounts

Qualifications

• Flexibility to work shifts, including evenings, weekends, and nights.
• Ability to handle high-pressure situations effectively.
• Strong communication skills for liaising with various teams.

Responsibilities

• Monitor Acute Trusts and liaison activities in the ROCC.
• Manage duty ROCC log and respond to capacity issues.
• Act as a contact point for NHS departments and other trusts.

Skills

Monitoring Acute Trusts

Liaising with teams

Managing coordinators

Responding to capacity issues

Job description

Responsibilities

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; Managing RHCD coordinators, speaking with all NWAS Commanders and Managers and maintaining the duty ROCC log produced within the ROCC.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

The function is a key point of contact for NHS England, SCC's, Public Health England and Department of Health, NWAS Managers and Commanders, NACC and other Ambulance trusts.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year. Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Recruitment and Selection

We are looking to recruit a highly motivated and flexible individual to join the ROCC Management team based in the Regional Operational Coordinating Centre (ROCC) at Middlebrook, Manchester.

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti‑racist Statement, which sets out our key commitments to becoming an anti‑racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.

The Trust is currently under‑represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Checks and Requirements

A valid right to work and identity check.

Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID‑19 as this remains the best lined of defence against COVID‑19.

Application Process

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

Benefits

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers. Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.