Risk and Compliance Supervisor

Geldards LLP; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading regional law firm is looking for a Risk and Compliance Advisor for their collaborative Cardiff office. The role involves managing complaints, ensuring data protection compliance, and handling PII claims. Strong organizational skills, excellent communication, and a background in legal or professional services are preferred. The position offers training opportunities and a supportive work environment with various benefits including flexible working and a commitment to employee welfare.

Benefits

35 hour working week

25 days annual leave plus bank holidays

Day off on your birthday

Life assurance

Pension scheme

Dedicated employee assistance programme

Salary sacrifice options

Professional subscription fees

Agile working arrangements

Discounts at NCP parking

On-site coffee shop with discounts

Qualifications

• Strong organisational skills with attention to detail.
• Excellent communication skills.
• Ability to identify issues and propose solutions.
• Sensitivity to confidentiality in handling information.

Responsibilities

• Manage internal complaints and Legal Ombudsman matters.
• Assist with personal data breach reporting.
• Handle PII claims and liaise with insurers.
• Support conflict of interest checks and AML compliance.
• Contribute to audits and compliance reviews.

Skills

Strong organisational and administrative skills

Excellent written and verbal communication

Problem Solving

Adaptability

Confidentiality and professionalism

Proficiency in Microsoft Office

Education

Previous experience in a legal or professional services environment

Job description

Company Overview

Geldards LLP is a leading regional law firm with offices in Cardiff, Derby, Nottingham and London. We are a full-service national law firm with a strong client focus.

Role Summary

We are recruiting for a Risk and Compliance Advisor to join our Best Practice and Risk team in our open plan and collaborative Cardiff office.

Key Responsibilities

• Complaints Management: Administer internal complaints and Legal Ombudsman matters in line with the firm’s Complaints Procedure.
• Data Protection Compliance: Assist with reporting and investigating personal data breaches in accordance with the Data Protection Policy and ICO requirements.
• Claims Handling: Manage PII claims and liaise with insurers, ensuring compliance with the firm’s Professional Indemnity Insurance obligations.
• Regulatory Compliance: Gain exposure to SRA Standards and Regulations, support conflict of interest checks and assist with AML compliance processes.
• Risk Management: Contribute to internal and external audits and compliance reviews as part of the firm’s risk management framework.

Skills, Knowledge and Expertise

• Strong organisational and administrative skills with attention to detail.
• Excellent written and verbal communication skills.
• Problem Solving: Identifies issues and proposes practical solutions.
• Adaptability: Responds positively to changing priorities and regulatory requirements.
• Confidentiality and professionalism in handling sensitive information.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Knowledge of complaints handling, data protection principles and regulatory compliance (desirable).
• Familiarity with SRA Standards and Regulations, AML requirements and conflicts of interest (desirable).
• Previous experience in a legal or professional services environment (advantageous).

Development Opportunities

• Training and mentoring on SRA Standards and Regulations, conflicts of interest and AML compliance.
• Exposure to risk management processes and internal and external audits.
• Opportunity to progress within the Best Practice and Risk team.

Benefits

• 35 hour working week – Monday to Friday, 9am to 5pm.
• 25 days annual leave plus bank holidays pro rata.
• A day off on your birthday each year.
• Life assurance (x3 times salary).
• Pension scheme (Legal and General).
• Dedicated employee assistance programme.
• Salary sacrifice options (including Cycle to Work Scheme, additional pension contributions and annual leave purchase options).
• Professional subscription fees.
• Agile working arrangements.
• Staff legal services discounts.
• On‑site coffee shop with discounted staff rates – Cardiff office.
• Discounts at NCP parking sites – Cardiff office.

Legal and Equality Matters

We are committed to ensuring that the organisation removes any unnecessary barriers to the employment of any individual. We recognise that when you are living with a disability, chronic illness or neurodiversity, having some form of reasonable adjustment, whether physical or extra time for written tasks, can allow you the opportunity to compete on equal terms. If you are subsequently invited for an interview, please let us know if there are the adjustments we can make to the recruitment process to make it more accessible to you.

About Geldards

Established over 100 years ago in Wales, we are a strong and successful full‑service national law firm. From our offices in Cardiff, Derby, Nottingham and London, our team of over 320 talented individuals support a broad range of clients throughout the UK, Europe and internationally. We are an open and friendly business with an unshakeable integrity. Our strength lies in our ability to nurture technically gifted, committed and responsible individuals. We aim to develop long‑term, mutually beneficial relationships with all our clients. We deliver quality legal advice and seek to continuously improve our service by setting aspirational goals that underpin our everyday work. More effective working practices, including the use of innovative technology, and rigorous environmental targets are just some of the ways that we will continue to deliver an excellent service to both longstanding and new clients alike.