Revenues & Benefits Officer: Drive Council Services

London Borough of Hounslow; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local council in the United Kingdom is seeking a Revenues & Benefits Officer to join their Corporate Resources team. This position involves checking housing benefit and council tax claims, promoting positive relationships with the Delivery Partner, and ensuring quality checks are conducted. Ideal candidates will have strong communication skills, the ability to prioritize tasks, and a customer care focus. Basic DBS check required. Interviews will be held in January 2026.

Qualifications

• Basic DBS check is required for the role.

Responsibilities

• Check and monitor housing benefit and council tax claims/accounts.
• Promote positive working relations with the Delivery Partner.
• Undertake quality checks to ensure correct processes have been followed.
• Respond to queries/complaints from other services in a timely manner.

Skills

Ability to prioritise

Ability to manage your workload

Customer Care

Building relationships with external & internal stakeholders

Good communication skills

Job description

A local council in the United Kingdom is seeking a Revenues & Benefits Officer to join their Corporate Resources team. This position involves checking housing benefit and council tax claims, promoting positive relationships with the Delivery Partner, and ensuring quality checks are conducted. Ideal candidates will have strong communication skills, the ability to prioritize tasks, and a customer care focus. Basic DBS check required. Interviews will be held in January 2026.