Retirement Living Manager

Pinnacle Group; Hucknall; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing management provider in Hucknall is seeking an experienced Retirement Living Manager to ensure high-quality housing and property management services at a new Extra Care development. The ideal candidate will have extensive knowledge of the Care Act and the care sector, alongside experience in managing supported housing. Responsibilities include overseeing housing management, compliance, and enhancing residents’ quality of life. Competitive benefits and a supportive work culture are offered.

Benefits

Private Medical Insurance

Enhanced Pension Scheme

Flexible Working Arrangements

Cycle to Work Scheme

Childcare Assistance

Qualifications

• Strong knowledge of the Care Act and housing-related support.
• Experience in supported or sheltered housing roles.
• Excellent IT and communication skills are essential.

Responsibilities

• Provide housing management and independent living support.
• Ensure compliance with property management documents.
• Manage repairs and maintenance effectively.

Skills

Knowledge of Care Act

Housing legislation

Communication skills

IT proficiency

Report-writing skills

Education

CIH/ARLA qualification or willingness to obtain

Tools

Qube PM software

Microsoft Word

Microsoft Excel

Job description

Pinnacle Group are looking for an experienced Retirement Living Manager to join our Pinnacle Partnerships Team within our Homes Division at a new Extra Care development in Hucknall, Nottingham. This exciting scheme comprises 73 independent apartments designed for residents with varying care needs. As a Retirement Living Manager, you will take full operational responsibility for delivering a high‑quality housing and property management service, ensuring compliance, managing repairs and fostering a safe and supportive environment. Working closely with the on‑site care provider, you will play a key role in enhancing the quality of life for residents while maintaining excellent standards across the scheme.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have a strong understanding of the Care Act, housing‑related support and the wider care sector, alongside experience in supported or sheltered housing services. You'll bring excellent knowledge of housing legislation, property management and compliance, as well as proven ability to manage repairs and tenancy issues effectively. Strong communication, IT proficiency and report‑writing skills are essential, along with the ability to work proactively and flexibly under your own initiative. If you're passionate about delivering exceptional housing services and making a real difference in people's lives, we'd love to hear from you.

Who we are

Pinnacle Group is a market‑leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place‑based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We're a people‑first organisation with a values‑driven culture that has stood the test of time – reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• To provide intensive housing management and independent living support to residents of the site, ensuring support is tailored to meet individual needs by working closely with the on‑site care team, who are responsible for reviewing and updating residents care plans, to ensure any identified changes needed are shared promptly.
• To test and ensure the telecare and other services are working, including monitoring of the response service, and resident contact information is accurate and up to date.
• To ensure all building / property management and compliance documents are valid and ensure all works required are ordered before they are due and within budget.
• Management of Repairs and Maintenance.
• Conduct all property management duties for the portfolio including full void turnaround from void inspection to property letting.
• To carry out all Housing Management duties including managing ASB, Tenancy queries and changes, drafting and serving legal notices and attending court where required.
• To support central services to in managing issues affecting the site – e.g. Income collection.
• To manage regular resident engagement events, this may occasionally be out of hours and on weekends.
• To carry out estate duties including inspections and management of contractors delivering on the site.
• To progress and manage all tenant repairs and log all repairs via Qube PM software.
• To carry out property inspection visits and pre‑check out visits with tenants for the portfolio.
• Review tenancies and manage the renewal process and keep and maintain all tenancy records up to date.

Key requirements:

• Strong knowledge of the Care Act, housing‑related support, wider care sector, and housing legislation/best practice.
• Experience in care sector roles (supported or sheltered housing, care/support services) and frontline housing management, including sheltered housing.
• Familiarity with affordable rent unit management, residential lettings, property industry, and diagnosing/instructing repairs.
• Excellent IT (Word, Excel) and communication skills; CIH/ARLA qualification or willingness to obtain.
• Understanding of current property industry practices and compliance standards.

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans