Retention Sales Manager

Valda Energy Limited; Bicester; On-site; GBP 50,000 - 60,000; Full time

Job summary

A dynamic energy supplier in Bicester is seeking a Retentions Team Leader to shape their sales retention function. This role involves leading a team to exceed KPIs while fostering a customer-centric culture. The ideal candidate will have proven leadership skills in sales environments, especially in retention or customer loyalty, and will excel in a fast-paced setting. The position offers a competitive salary and attractive benefits.

Benefits

Annual Salary up to £60k OTE

25 days of annual leave plus bank holidays

Private Medical Insurance

Access to employee engagement platform

Life Insurance policy

Employee Assistance Programme

Complimentary snacks and drinks

Salary sacrifice pension scheme

In-house learning and development team

Refer a friend scheme

Qualifications

• Experience in a call centre or high-volume customer-facing environment.
• Ability to motivate and influence teams.
• Proficient in developing and implementing procedures to drive efficiency.

Responsibilities

• Lead and manage the sales retention team.
• Develop processes to enhance customer interactions.
• Monitor and coach sales executives.

Skills

Proven leadership in a sales environment

Track record in retention or customer loyalty

Strong performance management skills

Process improvement mindset

Excellent people leadership

Strong organisational skills

Resilient and driven

Job description

The Energy Revolution

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Perks that Power Your Journey️

• Annual Salary up to £60k OTE
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

How you will Energise Our Team

An exciting opportunity to shape and grow our Retentions function by leading a team of internal Retentions Executives, driving performance to meet and exceed company KPIs and deliver against group objectives. You will motivate and guide the Retentions Sales team, helping the team reach their full potential while creating a platform to achieve the company’s targets. You will also ensure the team develops as a key part of the company culture.

Your key responsibilities will include but not be limited to the following:

• Lead and manage the sales retention team, setting, implementing, and monitoring departmental goals and targets to achieve key performance objectives
• Develop and refine processes, procedures, and systems to ensure customer interactions deliver against company objectives and maintain a customer-centric approach
• Monitor, coach, and support sales executives across all channels, providing training and feedback to maximise team performance and development
• Provide regular reporting to senior management on departmental progress, milestones, forecasts, and operational effectiveness
• Work closely with senior management on resource planning, recruitment, onboarding, and workload allocation to ensure optimal team capacity
• Foster a “one team” culture, driving engagement, collaboration, and accountability across the department while managing staff issues in line with company policies
• Ensure compliance with all applicable regulations, deliver KPIs, and support the company’s digital-first strategy while maintaining high service standards

The Spark we're Looking For

• Proven leadership in a sales environment, ideally within the utilities industry
• A track record in retention or customer loyalty, delivering results in call centre or high-volume customer-facing environments
• Strong performance management skills, with the ability to set strategic goals, implement plans effectively, monitor progress, and coach teams to achieve success
• A process improvement mindset, capable of developing, implementing, and refining procedures to drive efficiency and growth
• Excellent people leadership, motivating, influencing, and inspiring teams while fostering accountability
• Strong organisational, problem-solving, and decision-making skills, able to prioritise and resolve challenges quickly
• Resilient, driven, and motivated, thriving in a fast-paced, target-driven environment with a positive, solutions-focused approach

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [e-mail]