Retail Travel Consultant

Travel Trade Recruitment Limited; Woking; On-site; GBP 100,000 - 125,000; Full time

Job summary

A travel agency in Woking is seeking a Retail Travel Consultant to assist customers in planning and booking travel arrangements. Your expertise will ensure high customer service while achieving sales targets. Responsibilities include providing travel advice, managing bookings, and upselling travel products. The candidate should have prior retail or travel sales experience, strong communication skills, and a customer-oriented mindset. The role offers a competitive salary and a full-time schedule with part-time options.

Benefits

Excellent basic salary

Occasional travel for training or familiarisation trips

Qualifications

• Previous experience in a retail or travel sales environment.
• Knowledge of global travel destinations and industry practices.

Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays including flights, accommodation, and excursions.
• Handle face‑to‑face and online/telephone enquiries.
• Meet individual and team sales targets and KPIs.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Sales-focused mindset with persuasive selling skills

Attention to detail and organisational skills

Ability to multitask and work under pressure

Education

Travel and Tourism qualification

Tools

Booking systems (i.e., Galileo, Amadeus)

Job description

Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.

Key Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
• Handle both face‑to‑face and online/telephone enquiries.
• Offer tailored travel solutions to meet customers' needs and budgets.
• Upsell travel‑related products such as insurance, tours, and upgrades.
• Stay informed about industry trends, destinations, visa requirements, and travel regulations.
• Maintain customer records and manage bookings using internal systems.
• Resolve customer queries and complaints in a timely and professional manner.
• Meet individual and team sales targets and KPIs.
• Participate in training, familiarisation trips, and promotional events.

Qualifications and Experience

• Travel and Tourism qualification (preferred but not essential).
• Previous experience in a retail or travel sales environment.
• Knowledge of global travel destinations and travel industry practices.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales‑focused mindset with persuasive selling skills.
• Attention to detail and organisational skills.
• Ability to multitask and work under pressure.
• IT literacy, including use of booking systems (i.e., Galileo, Amadeus) – Not Essential.
• Problem‑solving abilities and flexibility.

Package

• Based in a retail travel agency branch in Surrey.
• Excellent basic salary.
• Saturdays as part of the rota (No Sundays or Bank Holidays).
• 9am – 5.30pm.
• Would consider part time.
• Occasional travel for training or familiarisation trips.

Interested? Apply here or email (url removed).

Job Info

Job Title: Retail Travel Consultant

Company:

Location: Woking, Surrey

Posted:

Closes: Jan 10th 2026

Sector: Other

Contract: Permanent

Hours: Full Time