Retail Transaction Manager

Porsche Retail; Guildford; On-site; GBP 40,000 - 76,000; Full time

Job summary

A leading luxury automotive retailer is seeking a Retail Transaction Manager at their Guildford Centre. Candidates should have prior experience in finance and insurance in the automotive industry, and strong communication skills. The role involves optimizing finance income and coaching the sales team. A competitive salary of £40,000, OTE of £76,000, and multiple benefits are offered.

Benefits

Basic salary of £40,000

OTE of £76,000

33 days holiday

Tax-efficient VW Group Vehicle

Preferential rates on products

Life Assurance

DC Pension Scheme

Employee Assistance Program

Qualifications

• Proven experience within a previous F&I focused automotive role.
• Knowledge of Anti-Money Laundering (AML) and industry regulations.
• Ability to identify business opportunities and gaps.

Responsibilities

• Ensure all customers are fully qualified for relevant products.
• Coach sales executives to enhance F&I performance.
• Manage customer concerns in line with best practices.

Skills

Experience in F&I focused automotive roles

Excellent communication skills

Knowledge of FCA regulations

Organizational skills

Tools

Dealership Management Systems (DMS)

CRM software

MS Office Suite

Job description

Overview

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world’s most iconic brands and join Porsche Centre Guildford. To apply for this role, you must have experience within a previous F&I focused automotive role.

Role

Reporting to the General Sales Manager, you will be one of two Retail Transaction Managers (RTM). You will be responsible for ensuring Porsche Centre Guildford optimises every opportunity to achieve the Centre’s Finance Income (F&I) and Value Added Product Targets. You’ll coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising of funding options for customers’ vehicles. As the subject matter expert on all F&I products, you will ensure an outstanding customer experience while adhering to all internal procedures and external regulations.

Responsibilities

• Ensure all customers are fully qualified and offered relevant value-added products
• Engage all retail customers with finance/product presentations and record referrals accurately
• Support target setting and monitor Sales Executives F&I performance
• Coach sales executives on finance referrals
• Maintain accurate F&I data for forecasting and performance tracking
• Manage VWFS Finance Renewals and maintain related platforms and campaigns
• Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
• Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform

Minimum Qualifications

• Proven experience within a previous F&I focused automotive role
• Knowledge/understanding of the FCA and other regulatory bodies relevant to the financial services industry (e.g., ICO)
• Knowledge of Anti-Money Laundering (AML) and mitigation of AML risk in a high-value retail environment
• Knowledge/understanding of the motor industry and applicable regulatory environment
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication and negotiation skills
• Valid driver’s license and ability to drive

Experience / Skills Required (Desirable)

• A track record of performing within a fast-paced, customer-facing, luxury retail environment
• Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
• Sound understanding of industry processes
• Specialist Automotive Finance (SAF) Expert or Advanced accreditation

Diversity and Inclusion

Porsche Retail Group is committed to promoting a culture that champions diversity and equal opportunities. PRG believes diverse teams are catalysts of innovation and create multiple new ideas. We celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Basic Salary of £40,000. OTE of £76,000 with ability to overachieve
• 33 days holiday per year
• 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm
• A tax-efficient VW Group Vehicle
• Option of a second VW Group Vehicle at a preferential leasing rate
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program – support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre

The biggest Destination Porsche centre in Europe, located in the vibrant Guildford area. It is close to a fitness centre and a bustling retail park, with free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) is wholly owned by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence, challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying

Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You are welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you!