Retail Team Leader: Inspire Service & Drive Sales

Hobbycraft; Dundee; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading craft retailer is seeking a Team Leader to assist the Store Manager in daily operations in Dundee. The ideal candidate will have a proven track record in retail and a passion for delivering excellent customer service. Responsibilities include managing the store in the absence of the Store Manager, coaching colleagues, and ensuring compliance with health and safety regulations. Competitive salary starts at £13.20 per hour with various employee benefits.

Benefits

33 days holiday including bank holidays

40% colleague discount

Long-service awards

Cycle2Work scheme

Discounted gym membership

Birthday day off

Paid charity volunteer day

Employee Support Programme

Access to high-street discounts

Qualifications

• Proven track record in a retail or similar environment.
• Duty management experience is advantageous.
• Passionate about sales and driving profit.
• Keyholding experience preferred.
• Cash handling and security awareness.
• Coaching colleagues to achieve potential.
• Experience in merchandising.
• Health and safety compliance knowledge.
• Awareness of store key performance indicators (KPIs).
• Effective time management is essential.
• Determination to inspire success within your team.

Responsibilities

• Assist the Store Manager in day-to-day operations.
• Deliver excellent customer service.
• Run the store in the absence of the Store Manager.
• Lead by example and coach colleagues.
• Coordinate store deliveries and manage manual handling.
• Ensure compliance with health and safety regulations.

Skills

Organisation and planning

Decision making

Interpersonal and communication skills

Excellent customer service

Adaptability

Commercial awareness

Brand ambassador

Self-motivated

Job description

A leading craft retailer is seeking a Team Leader to assist the Store Manager in daily operations in Dundee. The ideal candidate will have a proven track record in retail and a passion for delivering excellent customer service. Responsibilities include managing the store in the absence of the Store Manager, coaching colleagues, and ensuring compliance with health and safety regulations. Competitive salary starts at £13.20 per hour with various employee benefits.