Retail Team Lead: Customer Focus & Career Growth

Screwfix Direct; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in Greater London is seeking a Retail Supervisor to lead the team and ensure high standards of customer service and operations. The ideal candidate will have experience in retail supervision, be passionate about business, and possess strong leadership skills. Responsibilities include team management, cash reconciliations, and customer queries. Benefits include a competitive salary, 28 days annual leave, and a company pension scheme.

Benefits

28 days annual leave including bank holidays

Company pension scheme up to 14%

20% discount with Screwfix and B&Q

Discounted healthcare

Life cover

Training and development opportunities

Qualifications

• Experience in retail supervision or as a duty manager in a fast-paced environment.
• Ability to provide excellent customer service and drive sales.
• Strong leadership skills and a passion for business.

Responsibilities

• Lead the team and host customers in-store.
• Ensure smooth operations and high store standards.
• Manage cash reconciliations and customer queries.
• Oversee stock management and audit compliance.

Skills

Customer service

Team leadership

Sales ability

Flexibility

Reliability

Job description

A retail company in Greater London is seeking a Retail Supervisor to lead the team and ensure high standards of customer service and operations. The ideal candidate will have experience in retail supervision, be passionate about business, and possess strong leadership skills. Responsibilities include team management, cash reconciliations, and customer queries. Benefits include a competitive salary, 28 days annual leave, and a company pension scheme.