Retail Supervisor

Deichmann; Wales; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in the United Kingdom is seeking a part-time supervisor to lead the store team and provide exceptional customer service. The role involves supervising staff, managing store operations, and ensuring high standards of merchandising. Ideal candidates should have previous retail experience and a commitment to working 20 hours per week with flexibility to cover various shifts.

Qualifications

• Previous retail experience, ideally with supervisory roles.
• Positive attitude and ability to work under pressure.
• Self-motivated and able to motivate others.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open and close the store, including cash handling.
• Ensure excellent customer service and product knowledge.

Skills

Customer service orientation

Leadership skills

Communication skills

Attention to detail

Job description

Overview

You will have previous retail experience and ideally will have worked as a supervisor previously.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assist management in leading the team to achieve store sales targets and KPIs.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Qualifications & Attributes

• Positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can-do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks - including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.

Requirements

• Commitment to work 20 hours per week with flexibility to work any day (Monday - Sunday).

Compensation & Employment Type

You will be offered a competitive hourly rate of up to £13.41 per hour + non contractual, hourly sales commission. This is a part-time, permanent position contracted to 20 hours per week.

Ideal candidate: If you have energy, drive and passion to work in a fast-paced, customer-facing retail environment, this is the role for you.