Retail Supervisor

CO-OP; Tees Valley; On-site; GBP 13,000 - 15,000; Part time

Job summary

A leading retail cooperative is seeking a Customer Team Leader in Tees Valley. This part-time role involves coaching team members, ensuring customer satisfaction, and managing store operations with a focus on community engagement. Ideal candidates have excellent people skills and a willingness to learn. Competitive pay at £13.99 per hour, with various benefits including a pension scheme and discounts on products.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Access to virtual healthcare services

Employee assistance service

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Willingness to learn and develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service every day.
• Develop team capabilities through coaching and training.
• Manage stock accuracy and ensure store safety.

Skills

People skills

Organizational skills

Problem-solving skills

Coaching and training

Flexibility

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. You\'ll help lead the store team, coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a range of tasks around the store such as re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we\'ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\'ll receive support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you\'ll do

• Friendly and thoughtful service: provide friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to create a great shopping experience for customers
• Support the store manager by deputising when they\'re not working and delivering a variety of HR processes
• Lead the introduction of new products and services in-store, working with the team to implement change and encourage open feedback
• Build relationships and engage with the local community, supporting the Store Manager with the local Co-op community plan
• Balance leading and supporting the team with hands-on work on the shop floor
• Demonstrate great people skills to build positive relationships with customers and colleagues
• Show strong organisational and problem-solving abilities
• Be willing to learn, grow and develop leadership skills
• Flexibility to work a range of shifts

Pay, hours and contract

• Pay: £13.99 per hour
• Contract: 24 hours per week + regular overtime, permanent, part time
• Working pattern: 5 varied shifts per week including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you\'ll need to authorise age-related sales.

Benefits and development

• 36 days holiday, pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on Co-op products in stores
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• Pension scheme with up to 10% employer contributions
• Wagestream: access to a percentage of your pay as you earn it
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme
• 24/7 employee assistance service
• Dedicated support for personal development and career progression

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We strive for inclusive stores where colleagues can reach their full potential. We celebrate differences and reflect the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and we will offer an interview to disabled candidates who meet the minimum criteria for a job. We will ask whether you would like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process, we will ask if you need any reasonable adjustments to participate.