Retail Supervisor

Toolstation; Gravesend; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading retail company in Gravesend seeks a Retail Supervisor to enhance customer experience and support the Store Manager. This role involves motivating a team, managing stock, and interacting with customers. Ideal candidates will have retail experience, a positive attitude, and a commitment to teamwork. The company offers competitive benefits including holidays, pension scheme, and discounts.

Benefits

22 days' holidays + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Qualifications

• Experience in retail or customer service roles.
• Ability to motivate and engage a team.
• Flexibility and approachability.

Responsibilities

• Support the Store Manager in their absence.
• Unpack deliveries and stock shelves.
• Provide a great customer experience.

Skills

Teamwork

Positive attitude

Reliability

Job description

Overview

You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn't your average retail role. It's much more than just a store job. As a retail supervisor, you'll serve customers, support the Store Manager, check deliveries, pick items from the warehouse and stock shelves. It can be hot in the summer and cold in the winter. If you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Responsibilities

• Supporting: standing in for the Store Manager in their absence, motivating and engaging the team, and coaching the team to grow sales and achieve targets.
• Mucking in: checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service: providing a great customer experience with a smile, even when busy, and coaching the team to do the same.
• Asking questions and building relationships: ensuring customers leave the branch with everything they need for the job.
• Building a fun working environment: maintaining product availability and branch standards while making the branch a place everyone enjoys working.

We’re also committed to developing your talents so you can grow with our business and become a leader of tomorrow, with training and development through Toolstation Academy programmes. We’ll support you as you learn the rest.

Responsibilities (continued)

• A love of teamwork: be happy to muck in and get your hands dirty.
• A positive attitude: ensure customers have a great experience in our branch.
• Reliability: be available when needed, flexible and easy to be around.
• Be yourself: bring your whole self to work and let your personality shine.

What you'll get

• 22 days' holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far. We're one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver more than tools. Our store expansion programme and the size and diversity of our Group means we always have opportunities for ambitious people who want to grow with us.