Retail Supervisor

Deichmann; Folkestone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A retail company in Folkestone seeks a passionate Retail Supervisor to lead the store team and provide excellent customer service. This part-time role involves supervising daily operations, handling customer queries, and ensuring effective merchandising. Ideal candidates will have previous retail experience and strong leadership skills. A competitive hourly rate of £13.41 plus commission is offered, with the commitment of 16-20 hours per week.

Qualifications

• Previous retail experience with supervisory responsibilities.
• Ability to work in a fast-paced shop environment.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Handle customer queries and complaints.
• Ensure the store is well merchandised and inviting to customers.
• Process stock deliveries and store transfers.

Skills

Retail experience

Leadership

Customer service

Communication skills

Attention to detail

Job description

Overview

You will have previous retail experience and ideally will have worked as a supervisor previously.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assist management in leading the team, to achieve store sales targets and KPI's.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.
• You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks - including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work between 16-20 hours per week and the flexibility to work any day (Monday - Sunday).
• You will be offered a competitive hourly rate of up to £13.41 per hour + non contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a part time, permanent position and you will be contracted to work between 16-20 hours per week. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!

Salary/Pay: up to £13.41 per hour + non contractual, hourly sales commission.