Retail Store Manager

ScS Upholstery plc; Blakebrook; On-site; GBP 37,000 - 43,000; Full time

Job summary

A leading home furnishings retailer is seeking a Retail Store Manager in Kidderminster. In this role, you will lead the store team, ensuring exceptional customer service and achieving sales targets. You will manage daily operations, recruit and develop staff, and foster a positive team environment. Ideal candidates are experienced leaders with a passion for customer engagement and achieving results. The position offers a competitive salary, potential bonuses, and great employee benefits including a company car or allowance.

Benefits

Company car or car allowance

33 days holidays including bank holidays

Employee benefits platform

Career progression

Health Insurance

Qualifications

• Experience of leading and developing a team in a sales-driven environment.
• Excellent communication and interpersonal skills.
• Customer focused with passion for delivering first class customer service.

Responsibilities

• Manage the day-to-day operation of the store.
• Motivate, coach and support the sales team to hit targets.
• Ensure and provide excellent customer service throughout the store.

Skills

Team leadership

Customer service

Communication skills

Organizational skills

Flexibility

Strong work ethic

Job description

Retail Store Manager

Department: Retail

Employment Type: Full Time

Location: Kidderminster

Reporting To: Regional Manager

Compensation: £37,000 / year

Description

Are you great at making people feel comfortable?

Can you lead, inspire and motivate a team?

Are you passionate about customers receiving a first class customer experience?

If the answer is ‘yes’ then we have the role for you!

We’re looking for a Store Manager to lead the team in Kidderminster. As a Store Manager, you’ll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.

What does the role involve?

• Manage the day to day operation of the store
• Motivate, coach and support the sales team to hit set targets
• Create an environment where every member of the team is valued and supported to do perform at their best
• Manage sales budgets and delivery targets
• Manage rotas, holidays and sickness
• Ensure and provide excellent customer service throughout the store
• Deal with customer queries and complaints
• Make sure our showrooms are warm, friendly, safe environments for everyone within them
• Recruit, train and develop your team
• Review and manage your team's performance
• Complying with all Health & Safety policies and legislation

Who are we looking for?

If you have the below skills and qualities, we’d love to hear from you

• Experience of leading and developing a team in a sales driven environment
• People focussed with the ability to inspire your team to deliver results
• Organised with excellent attention to detail
• Excellent communication and interpersonal skills
• A real people person – the ability to build strong relationships with our customers, colleagues and leadership team
• Customer focussed with a passion for delivering first class customer service
• A team player
• Flexibility to work shift patterns
• Ability to travel as and when required
• Strong work ethic, resilient, self-starter and a can do attitude

What's in it for you?

• Competitive salary with excellent bonus potential
• Company car or car allowance
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance
• Health Insurance