Retail Store Assistant Manager

TribePost Ltd; Gretna; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sportswear retailer in Gretna is seeking an experienced Assistant Store Manager to enhance the store's sales and profitability. The role involves supervising staff, managing inventory, and providing excellent customer service. Candidates must have strong leadership skills and a passion for retail. The company offers a competitive salary with various benefits.

Benefits

31 days holiday allowance

Health Cash Plan

Cycle to Work Scheme

Length of Service bonus

Company Events

Staff Discounts

Mental Health Support

Qualifications

• Strong leadership and management skills.
• Excellent customer service and problem-solving abilities.
• Ability to analyze sales data.

Responsibilities

• Manage and supervise Retail Sales Assistants for customer service.
• Oversee sales and inventory levels.
• Assist with recruitment and training of team members.
• Motivate team to enhance service quality and meet sales targets.
• Handle customer feedback and complaints.
• Prepare reports on sales performance.

Skills

Leadership skills

Customer service orientation

Analytical skills

Communication skills

Understanding of retail trends

Job description

Overview

Location: Caledonia Park, Gretna DG16
Salary: Competitive DOE, + Benefits
Contract: Full time, Permanent
Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support

We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959.

With a heritage rooted in tennis and ski, ellesse has become a global lifestyle brand recognised for its bold expression, authentic spirit, and fusion of sport and fashion. Our commitment is to inspire individuality and self-confidence through timeless design and contemporary style.

We are now seeking an experienced Assistant Store Manager to join our team at Caledonia Park, Gretna.

In this role, you will be instrumental in enhancing the store’s sales and profitability while providing leadership and support to the Retail Sales Assistants.

Responsibilities

• Assisting in managing and supervising Retail Sales Assistants to ensure prompt and efficient customer service.
• Overseeing sales and inventory levels, ensuring optimal stock management and availability.
• Assisting with the recruitment, training, and development of new and existing team members.
• Motivating and guiding Retail Sales Assistants to enhance service quality, meet sales targets, and drive store profitability.
• Handling customer feedback, queries, and complaints professionally and effectively.
• Preparing and providing reports to the Retail Store Manager or senior executives regarding sales performance and store operations.
• Managing loss prevention through security requirements and monitoring strategies, appropriately handling broken and damaged merchandise.
• Ensuring the store is clean, tidy and adheres to H&S standards.

Qualifications

• Strong leadership and team management skills.
• Excellent customer service orientation with effective problem-solving abilities.
• Proven ability to analyse sales data and derive actionable insights.
• Strong communication skills, both written and verbal.
• Passion for the Ellesse brand and a keen understanding of retail trends.
• Ability to work independently and collaboratively in a fast-paced environment.

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No. - SC372990 | VAT Reg No. - GB986160980