Retail Shop Manager (Falkirk)

Cancer Research UK; Stirling; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading charity organization in Scotland seeks a Retail Store Manager to oversee operations and inspire a diverse team in delivering excellent customer service in a community-focused environment. The role requires strong management skills and an ability to achieve targets effectively.

Benefits

Generous salary

Flexible leave allowance

Gym membership

Qualifications

• Experience of managing and inspiring a diverse team of people.
• Ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.

Responsibilities

• Inspire and engage a team of paid staff and volunteers.
• Manage store operations including display and merchandising.
• Lead by example to provide excellent customer service.

Skills

Team management

Target motivation

Customer service

Commercial awareness

Adaptability

Job description

Overview

Retail Store Manager

£25,734 - £30,149 plus benefits

Reports to: Area manager
Department: Trading
Contract: Fixed term contract until 31st March 2026
Hours: Full time 37 hours per week
Location: Falkirk Shop

Closing date: 28th September 2025 23:55. This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. We’re looking for someone talented who shares our vision to join our trading team as a motivating store manager.

Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse shop team.
• Taking ownership and responsibility for the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Creating relationships with the local community and Cancer Research UK colleagues.
• Organising and running creative fundraising events for the store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including being able to work effectively independently.
• An awareness of the price, value and worth of items.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. While a level of flexibility is needed, we recognise you have a life outside of work too.

Download the full role profile

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on travel and technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, please complete the work history section of the online application form for us to assess you quickly, fairly and objectively.

To support your training and development in this role, you will spend 4 weeks in a training shop, learning from a Training Shop Manager; this may be at a different location to the role you applied for.

Owing to the nature of this position, any offer of employment will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please read the full role profile or contact us at or [e-mail]. For updates on our work and careers, follow us on LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. Please inform us of any concerns or adjustments you might need to enable this to happen by contacting [e-mail] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, to protect young people from health and safety and safeguarding risks.