Retail Security Officer

Mitie; Danbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in Danbury is seeking a Retail Security Officer to deliver exceptional customer service while ensuring a safe shopping environment. Candidates should preferably hold an SIA licence and have a 5-year checkable employment history. This role includes conducting patrols, deterring crime, and using CCTV systems. The position offers a competitive pay rate of £12.60 per hour with benefits including paid breaks, pension schemes, and training opportunities.

Benefits

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Access to employee benefits

Paid breaks

Qualifications

• Hold a current SIA licence or SIA certificates.
• Full 5-year checkable employment/education history.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV to reduce crime and stock loss.
• Liaise with store management and police.

Skills

Exceptional customer service

Crime deterrence

Patrol skills

CCTV operation

Education

SIA licence or certificates

Job description

Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's employee benefits including financial services, retail discounts, reward schemes and online GP services
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid

Pay rate: £12.60

Various Shifts (to be discussed at interview)