Retail Sales Manager

eRecruitSmart; Guildford; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading automotive retailer in Guildford seeks a motivated Retail Sales Manager to oversee a team of Sales Executives. The successful candidate will ensure that sales and finance targets are met while providing exceptional customer service aligned with the brand's elite reputation. This role offers a competitive salary of £43,000 plus a bonus of circa £44,000, along with a comprehensive benefits package, including medical insurance, pension scheme, and employee discounts.

Benefits

25 days holiday + bank holidays

Company vehicle and fuel card

Private Medical Insurance

DC Pension Scheme

Life Insurance

Employee Assistance Programme

Qualifications

• Proven experience in sales management roles, ideally within automotive.
• Strong understanding of finance products.
• Ability to motivate and develop sales teams.

Responsibilities

• Manage and motivate the sales team to reach targets.
• Ensure customer service meets brand standards.
• Oversee finance product sales and customer interactions.
• Maintain compliance with FCA guidelines.

Skills

Customer service excellence

Sales management

Financial advising

Team motivation

FCA Compliance knowledge

Job description

Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for a Retail Sales Manager to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Guildford . This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.

About the company

Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role

As Retail Sales Manager you will be reporting to the General Sales Manager. There are 2 Retail Sales Managers at this Centre who have full responsibility for a team of Sales Executives. In the role of Retail Sales Manager, you will ensure that the team :

• Profit targets and departmental finance targets are met
• Delivers a quality of customer service, which is equal with the brand
• You will also manage the selling / advising of customers on all aspects of finance products whilst delivering an unsurpassed experience, by consistently exceeding customers’ expectations, ensuring that commercial and operational requirements are met at all times

Your responsibilities as Retail Sales Manager will include ensuring that you :

• Share in the management of the sales department meetings on a daily basis, ensuring the sales boards are maintained to the approved group standards
• Ensure every customer is offered a finance opportunity consistently achieving 100% referral
• Set monthly targets for your team for new and used cars and review their monthly performance against targets
• Adhere to process guidelines to ensure all payments, activations and documents are present
• Have a clear strategy and a focused plan that the Sales Team follow and work together to transform customer experience
• Control and sign off each new / used car deal, including conducting PEP checks and escalating any that are 100% hit
• Appraise all part exchanges at point of order and again at point of delivery
• Work with the General Sales Manager to manage the customer experience program, ensuring standards are met and communicating changes in advance to the relevant personnel
• Proactively develop the Sales Team in the Porsche Centre, motivating the team to sell both new and used cars
• Keep self and the centre updated with the FCA Compliance Assessment, working within the Insurance Code of Business Guidelines and company policies and procedures

About the hours & rewards

For the role of Retail Sales Manager, the hours of work are Monday to Friday 8.30am – 6.30pm and Saturdays 9am – 5pm on a rota system.

There is a basic salary on offer of £43,000 per annum with a bonus of circa £44,000. You will also receive a fantastic benefits package, including :

• 25 days holiday per year plus bank holidays
• VWG Company funded vehicle and fuel card for private fuel
• Option of a 2nd VWG Vehicle at Preferential Leasing Rates
• Private Medical Insurance
• DC Pension Scheme
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply

Please note that eRecruitSmart is advertising the role of Retail Sales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work and currently live in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!