Retail Operations Lead: Drive Service & Profitability

Marks and Spencer; Scunthorpe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager to deliver exceptional customer service and drive commercial performance in Scunthorpe. You'll lead a team, ensure operational excellence, and play a pivotal role in the store's success. The ideal candidate will need strong leadership skills, a commercial mindset, and the ability to coach effectively. Join a forward-thinking team in a high-impact role and support the store's growth while maintaining high standards of service.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong understanding of operational and commercial processes.
• Ability to coach and develop team members.

Responsibilities

• Lead and coach a team to deliver exceptional service.
• Drive commercial performance and accountability.
• Support store growth through effective staff management.

Skills

Team leadership

Customer service excellence

Coaching and mentoring

Commercial awareness

Operational resilience

Job description

A leading UK retailer is seeking a Team Manager to deliver exceptional customer service and drive commercial performance in Scunthorpe. You'll lead a team, ensure operational excellence, and play a pivotal role in the store's success. The ideal candidate will need strong leadership skills, a commercial mindset, and the ability to coach effectively. Join a forward-thinking team in a high-impact role and support the store's growth while maintaining high standards of service.