Retail Installation Support Administrator

Britannia Windows; Clevedon; On-site; GBP 24,000; Full time

Job summary

A leading window and door manufacturer in Clevedon is looking for a Retail Installation Support Administrator. This role involves coordinating installations and ensuring high standards of customer service. Ideal candidates will have strong administrative skills, communication abilities, and experience in a support role. The position offers a competitive salary of £24,000 per annum and opportunities for career growth within a supportive team environment.

Benefits

Competitive salary

Supportive team environment

Career growth opportunities

On-site parking

Good transport links

Qualifications

• Strong attention to detail and accuracy in administrative tasks.
• Experience in customer service and support roles.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Monitor customer reviews and provide feedback.
• Maintain CRM and update job information.

Skills

Attention to detail

Communication skills

Customer service orientation

Proficiency in Microsoft Office

Organizational skills

Tools

CRM systems

Scheduling systems

Job description

Overview

Retail Installation Support Administrator – Location: Clevedon BS21; Salary: £24,000 per annum.

Britannia Windows is one of the South West's leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.

Role Overview

As a Retail Installation Support Administrator, you will be at the heart of our operations—supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.

Responsibilities

• Act as the first point of contact for all customer and installer telephone queries
• Deliver exceptional customer service, handling queries, updates, and complaints efficiently
• Monitor and follow up on customer reviews and feedback across platforms
• Track and assist with payment monitoring, chasing outstanding balances when necessary
• Authorise, process, and track supplier and contractor invoices
• Maintain and update CRM and internal databases with accurate job and customer information
• Provide daily administrative support to the retail installation team
• Assist with scheduling installations and coordinating diaries
• Generate reports, update spreadsheets, and support wider operational projects
• Work closely with internal teams, suppliers, and contractors to ensure project timelines are met

Skills and Experience Required

• Strong attention to detail and high accuracy in administrative tasks
• Friendly and professional telephone manner with excellent communication skills
• Customer-focused with a genuine passion for delivering high service standards
• Proficient in Microsoft Office and experience with CRM or scheduling systems
• Able to manage multiple priorities and meet tight deadlines under pressure
• Prior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)
• Team player who can also work independently with minimal supervision
• Excellent organisational and time management skills
• A proactive, solutions-based approach to problem-solving

What you will get in return

• Competitive salary of £24,000 per annum
• Full-time, permanent role in a stable and well-established company
• Friendly, supportive team environment
• Opportunities for career growth and development within a respected brand
• Convenient Bristol location with on-site parking and good transport links
• Be part of a company that takes pride in its British-made products and excellent service

Interested in this Retail Installation Support Administrator role? Please apply with your updated CV.

INDHS