Retail Deputy Manager: Lead Customer Experience & Holiday Sales

TUI Cruises GmbH; Westwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company is seeking a Deputy Manager for their Westwood Cross shop. The role involves leading a team to achieve sales targets while delivering exceptional customer service. Responsibilities include coaching team members, monitoring customer feedback, and fostering a positive workplace culture. The ideal candidate is a confident motivator with a passion for excellent service and the ability to manage multiple tasks. The position offers a competitive hourly wage of £14.83, along with various holiday benefits and opportunities for career progression.

Benefits

Competitive starting salary

Commission and discretionary bonus

Fantastic holiday benefits and discounts

Health and Wellbeing support

Career development investment

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident motivator driven to achieve goals and sales targets.
• Skilled at balancing multiple tasks while following company policies.

Responsibilities

• Lead by example and inspire your team to deliver excellent customer service.
• Coach and develop your team to reach high performance standards.
• Monitor and report on customer feedback to improve satisfaction.

Skills

Customer service

Leadership

Team development

Sales targets achievement

Flexibility

Job description

A leading travel company is seeking a Deputy Manager for their Westwood Cross shop. The role involves leading a team to achieve sales targets while delivering exceptional customer service. Responsibilities include coaching team members, monitoring customer feedback, and fostering a positive workplace culture. The ideal candidate is a confident motivator with a passion for excellent service and the ability to manage multiple tasks. The position offers a competitive hourly wage of £14.83, along with various holiday benefits and opportunities for career progression.