Retail Customer Service

Entain plc; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment company in Nottingham seeks a Retail Customer Service Manager to deliver exceptional customer service in a fast-paced environment. You will manage customer interactions and help maintain high shop standards. Ideal candidates are self-motivated, proactive, and possess strong communication skills. Join a dynamic team where innovation and customer satisfaction are paramount, along with competitive benefits.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• You must be 18 years of age.
• Passion for delivering great customer service.
• Ability to communicate effectively and build strong relationships.
• Self-motivated and proactive.
• Capable of handling challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Help demonstrate products & betting terminals.
• Handle customer complaints and concerns.
• Maintain high shop standards.

Skills

Customer service

Communication

Problem-solving

Teamwork

Self-motivated

Job description

Overview

Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you''ll have the chance to contribute to a team that wins together and does what''s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts (once you''ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service!
• Do you enjoy building strong relationships and can you communicate effectively?
• Self-motivated and proactive.
• Are you happy to work alone or as part of team?
• Ability to deal with challenging situations in a calm and professional manner.

And outside of this, you''ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

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Additional Information

What we offer At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.