Retail Customer Care Associate

Sutherland; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier customer service company is seeking a Retail Customer Support Associate in Manchester. You will provide exceptional customer service, handle inquiries, process transactions, and assist with inventory management. Ideal candidates will have strong communication skills, previous retail or customer service experience, and a passion for delivering outstanding customer experiences. Flexibility to work various shifts is required.

Qualifications

• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Flexibility to work various shifts.

Responsibilities

• Greet and assist customers in a warm and professional manner.
• Handle customer complaints and resolve issues.
• Assist with inventory management and restocking.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Customer service orientation

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Overview

We are seeking a friendly and customer-focused Retail Customer Support Associate to join our team in Mandeville, Manchester Parish, Jamaica. In this role, you will be the face of our company, providing exceptional customer service and support to our valued clients.

Responsibilities

• Greet and assist customers in a warm and professional manner
• Respond to customer inquiries and provide product information
• Process sales transactions accurately using our Point of Sale (POS) system
• Handle customer complaints and resolve issues with empathy and efficiency
• Maintain a clean and organized retail environment
• Collaborate with team members to ensure a positive shopping experience
• Stay updated on product knowledge and promotions
• Assist with inventory management and restocking as needed
• Provide feedback to management on customer preferences and trends
• Participate in team meetings and training sessions to enhance skills and knowledge

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Basic computer skills and familiarity with Point of Sale (POS) systems
• Customer service orientation with a friendly and empathetic demeanor
• Ability to work in a fast-paced environment and multitask effectively
• Previous retail or customer service experience preferred
• High school diploma or equivalent
• Flexibility to work various shifts, including weekends and holidays
• Physical ability to stand for extended periods and lift up to 25 pounds
• Passion for delivering exceptional customer experiences

Additional Information

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.