Retail Consultant

RACV; Doncaster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Australian member service organization is seeking a Retail Consultant to join their Member Engagement team in Doncaster. This permanent full-time role offers a fully paid training program and supports career growth. The successful candidate will demonstrate strong customer service skills and the ability to achieve sales targets. Key benefits include discounts on insurance, free emergency roadside assistance, and a collaborative team culture. Join us in making a positive impact in our members' lives.

Benefits

Great discounts on insurance and accommodation

Free Basic Emergency Roadside Assistance

Matched giving programs and volunteer days

Qualifications

• Face-to-face customer service experience.
• Over-the-phone customer service experience.
• Self-driven and motivated to succeed.
• Ability to provide a positive member experience.

Responsibilities

• Drive sales by focusing on members’ needs.
• Provide exceptional service experiences.
• Help people who appreciate care and services.

Skills

Customer service skills

Sales targets achievement

Proficiency in multiple systems

Teamwork

Enthusiasm and resilience

Job description

At RACV we are people who care, we’re part of people’s everyday – making a positive impact in their homes, on the road and on holidays. We’ve built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come.

Join our Member Engagement team as an enthusiastic Retail Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.

What you will be doing:

Hit the ground running with this customer service position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.

• Permanent Full time role - commencing Monday, the 2nd of February
• 6-week fixed shift roster - Monday to Friday including a balanced rotation of Saturday shifts. No Public Holiday work!
• Fully paid & supported training program - 7 weeks, Monday to Friday with an opportunity to spend 2-3 days at our Noble Park HQ.
• Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.
• Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.

What we’re looking for:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.

The successful applicant will demonstrate:

• Face to face customer service experience
• Over the phone customer service experience
• Prior experience achieving sales targets & KPI’s (highly regarded but not essential)
• Self-driven and motivated to succeed
• Proficient in navigating through multiple systems
• Enthusiastic, resilient, and committed to providing a positive member experience
• Individuals that work well in a team environment

What we provide:

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as:

• Great discounts on insurance and accommodation at all RACV resorts
• Free Basic Emergency Roadside Assistance, and the
• Ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

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