Retail Assistant Store Manager (Lancaster)

Three; Lancaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading mobile network provider in the UK is seeking an Assistant Store Manager to enhance customer experiences and support retail operations. The candidate will coach a team, ensure excellent service, and achieve sales targets. No prior mobile experience is necessary, but a passion for leadership and customer service is essential. The role offers competitive salary, bonuses, and generous leave. Join a diverse team and make a difference in customer connectivity.

Benefits

Brand-new smartphone with unlimited data

Competitive salary + additional 25% on-track earnings

28 days leave + 3 personal days

Headspace subscription, family access to a digital GP

Employee discounts scheme

Training courses and career development

Qualifications

• Experience working in a store management team to organise and support a team.
• A passion for customer service and leading by example.
• Experience managing a team and focusing on development.

Responsibilities

• Support the running of our retail stores and achieve KPIs.
• Ensure we always deliver unbeatable customer service and lead by example.
• Provide day-to-day operational assistance to the Store Manager.

Skills

Customer service skills

Team management

Sales target achievement

Job description

Company Description

Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

Our goal at Three is to provide better connectivity, every day, for every customer. It means understanding each customer and their needs, and providing amazing experiences that make people feel good. Everyone at Three has an integral role to play in making it happen, so we need more energetic, super talented people to help us take it further.

Currently, we’re looking for a sales and service focused individual to join our award‑winning Retail team as an Assistant Store Manager. We need somebody that can coach and develop others in their team – enabling them to deliver exceptional customer service and upsell our awesome products in store.

You’ll play a huge part, supporting our Store Managers and making sure our stores run smoothly. Plus, you’ll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Are you passionate about leading a team to success? Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales? Previous mobile phone industry experience is not essential. If you can get the best out of others and can build rapport with customers and colleagues alike, look no further…

We can offer you this…

• A brand‑new smartphone on an unlimited data plan from Three
• Competitive salary + additional 25% on‑track earnings paid monthly
• 28 days leave + 3 personal days
• Headspace subscription, family access to a digital GP
• Employee discounts scheme, including deals for friends and family
• Training courses and career development

Job Description

• Support the running of our retail stores and achieve KPIs
• Ensure we always deliver unbeatable customer service and lead by example
• Support a team in encouraging customers to enjoy our products – ensuring Advisors drive sales
• Provide day‑to‑day operational assistance to the Store Manager
• Coaching and developing your team to achieve high performance

Qualifications

• Working in a store management team to organise and support a team
• A passion for customer service and leading by example
• Experience working to and exceeding sales targets and KPIs
• Experience managing a team and focusing on development

We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.