Retail Assistant Manager - Customer Care & Growth Lead

INDITEX; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global fashion retailer in Greater London is seeking an Assistant Manager for their Store to support operations and elevate customer care. You will oversee team training, resolve customer conflicts, and drive sales by monitoring product placement and performance metrics. Ideal candidates will have experience in managing fast-paced retail, strong leadership qualities, and excellent communication skills. Benefits include a competitive salary, employee discounts, and opportunities for growth.

Benefits

25% discount on products

Company pension scheme

28 days holiday allowance

Employee training programs

Qualifications

• Experience managing a fast-paced retail operation.
• Good knowledge of the company, the brand, and the store.
• Ability to handle pressure and react quickly.

Responsibilities

• Support the Store Manager in operations and customer care.
• Oversee team training to ensure high customer care standards.
• Help boost store performance by analysing sales data.

Skills

Forward planning skills

Commercial awareness

Strong organisational skills

Excellent communication skills

Ability to lead by example

Job description

A global fashion retailer in Greater London is seeking an Assistant Manager for their Store to support operations and elevate customer care. You will oversee team training, resolve customer conflicts, and drive sales by monitoring product placement and performance metrics. Ideal candidates will have experience in managing fast-paced retail, strong leadership qualities, and excellent communication skills. Benefits include a competitive salary, employee discounts, and opportunities for growth.