Retail Assistant Manager - Colchester

Majestic Wines Warehouse Limited; Colchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading wine retailer in Colchester is seeking a dynamic Assistant Manager to support the Store Manager in driving sales performance and delivering exceptional customer service. This role involves managing store operations, optimizing KPI performance, and fostering team development. The ideal candidate is self-motivated with retail experience and excellent communication skills. The position offers a competitive salary, performance bonus, staff discounts, and comprehensive training, alongside opportunities for career progression within the company.

Benefits

Competitive Salary & Performance Bonus

Up to 20% staff discount

Career development opportunities

Incentives for exploring vineyards

Company Pension Plan

Life Assurance

Uniform provided

29 days holiday

Invitations to wine tasting events

Qualifications

• Experience in retail or hospitality environments.
• Ability to deliver exceptional customer experience.
• Knowledge of retail KPIs and sales improvements.
• Prioritization and strategic problem-solving skills.
• Full UK/EU/EEA driving license for at least 12 months.

Responsibilities

• Support Store Manager in driving sales performance.
• Deliver exceptional customer service.
• Maximize sales opportunities.
• Recruit and develop junior team members.
• Maintain store appearance and compliance.

Skills

Teamwork in a fast-paced environment

Exceptional customer service

Understanding retail KPIs

Strategic problem-solving

Self-motivated

Communication skills

Time-management skills

WSET qualifications willingness

Job description

Majestic Wine Colchester are looking for a dynamic, ambitious and driven Assistant Manager.

The Role

As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day‑day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.

Key Responsibilities

• Support your Store Manager in driving the performance and day‑to‑day operations of your store. Take responsibility of the store and team in their absence.
• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the discount. Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally – ensuring swift reporting and escalation until resolved.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Support the cascade of store, regional and business updates and communications.

Knowledge & Skills Required

• Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment
• Be able to demonstrate your ability to deliver exceptional customer experience & service
• Experience of understanding retail KPIs and how to drive improvements
• You can prioritise and strategically problem‑solve in high‑pressure environments
• Self‑motivated, able to thrive when working alone and as part of a team
• A can‑do attitude with a passion for seeing problems through to solutions
• Excellent communication and time‑management skills
• Willingness to work towards WSET 2 and 3 Qualifications
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you?

• Competitive Salary & Performance Bonus
• Up to 20% staff discount
• Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes!
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan
• Life Assurance (Worth 2 times your annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays.
• PLUS invites to wine tasting events
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Long service rewards
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.

Job Specifics

• Contract: Permanent
• Hours: 45 Hours Per Week

Please have a conversation with your line manager before applying.

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.