Retail Assistant Manager

Restaurant Associates; Woking; On-site; GBP 28,000 - 34,000; Full time

Job summary

A hospitality service provider in Woking is seeking an Assistant Retail Manager to oversee a diverse retail operation. This role involves leading a team of 18, ensuring excellent service delivery and customer satisfaction, and managing costs in a high-volume environment. Previous experience in retail or hospitality management is essential. The company offers various employee benefits including time off over Christmas and exclusive travel discounts.

Benefits

Employee discounts on food shopping

Exclusive travel discounts

Health and wellness classes

Pension scheme

Time off over Christmas

All bank holidays off

Qualifications

• Previous retail or hospitality management experience.
• Strong people skills with excellent communication abilities.
• Confident managing labour, costs, and service delivery.

Responsibilities

• Support the delivery of all contractual specifications and client requirements.
• Ensure the team are consistently polite, professional, and customer-focused.
• Complete and manage labour schedules within budget.

Skills

Retail management experience

Strong communication skills

Ability to manage labour and costs

Customer-focused

Organized and proactive

Job description

Retail Assistant Manager, Woking paying £34,000!

Join our team as an Assistant Retail Manager, supporting a team of 18 alongside the Retail Operations Manager in the delivery of exceptional retail and hospitality services across a large, high-volume corporate site.

This is a people-focused, fast-paced role where you’ll help lead a diverse retail operation serving up to 800-900 covers per day, within a site of over 3,000 employees.

What you’ll be doing:

• Supporting the delivery of all contractual specifications and client requirements
• Developing action plans following customer and client satisfaction surveys
• Ensuring the team are consistently polite, professional, and customer-focused
• Completing and managing labour schedules within budget and adjusting in line with sales performance
• Minimising agency usage and overtime spend
• Analysing and managing all in-unit costs effectively
• Ensuring company promotions are implemented correctly
• Identifying additional commercial opportunities and discussing with your line manager

What we’re looking for:

• Previous retail or hospitality management experience
• Strong people skills with excellent communication abilities
• A proactive, reactive approach with the ability to think on your feet
• Confident managing labour, costs, and service delivery in a high-volume environment
• Organised, commercially aware, and customer-focused
• Comfortable working in a large, dynamic site environment

If you want to play a key role in driving customer satisfaction, operational excellence, and commercial performance across multiple retail outlet this is your chance!

We ensure you're rewarded for all your hard work by offering:

• Only 30 minutes from London Waterloo by train and FREE shuttle service from Woking station
• All bank holidays off
• Time off over Christmas period
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!