Retail Assistant

John Smedley Ltd; City of Westminster; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prestigious retail company in Westminster is seeking a Retail Assistant to enhance customer experiences and deliver exceptional service. The ideal candidate will have strong communication skills, a passion for luxury products, and previous retail experience is a plus. This part-time role offers competitive pay including commission, and a supportive work environment focused on training and development.

Benefits

London Living Wage + commission

Access to product training and development opportunities

Collaborative work culture

Qualifications

• Previous retail experience, particularly in luxury clothing, is appreciated but not essential.
• Strong passion for customer service and building rapport.

Responsibilities

• Provide exceptional customer service and support to customers.
• Handle customer transactions accurately using the till system.
• Maintain shop floor standards and assist in stock management.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Job description

Overview

Bring our heritage to life in the heart of London. At John Smedley, every garment tells a story - of craftsmanship, integrity, and British heritage spanning over two centuries. As part of our Brook Street team, you'll play a key role in sharing that story with every customer who walks through our doors. We're looking for a warm, proactive Retail Assistant who takes pride in delivering exceptional service and creating memorable in-store experiences.

What You'll Do

In this people-focused role, you'll be a vital part of our store team, helping customers feel welcomed, supported, and inspired. Your day-to-day will include:

• Building a strong understanding of our product range and unique knitting heritage
• Delivering exceptional customer service that exceeds expectations
• Offering informed product advice and professional support at every interaction
• Managing customer transactions accurately using our till system
• Maintaining excellent shop floor standards, ensuring displays are tidy and beautifully presented
• Handling customer queries and complaints with professionalism and care
• Supporting stock management and taking part in stock counts when required
• Keeping the store clean, organised and safe for customers and colleagues
• Working flexibly with the team to maintain shop floor coverage
• Representing the brand by wearing and caring for John Smedley product in-store
• Following all health & safety and company policies
• Engaging in ongoing training to deepen product knowledge and service skills

Your Impact

• Deliver strong sales results and contribute to store targets
• Create a positive and memorable customer experience that reflects our brand
• Maintain a welcoming, premium store environment
• Support smooth and accurate stock operations
• Passionate about exceptional customer service
• Warm, confident and great at building rapport
• A natural team player with strong communication skills
• Organised, dependable and self‑motivated
• Comfortable using computerised till systems
• Someone with previous retail experience in luxury clothing, footwear, or a similar environment (ideal but not essential)

Benefits

• Above all, you care about people, quality and representing a brand with pride.
• Work in a collaborative and supportive culture
• Enjoy meaningful customer connections in a beautiful store environment
• London Living Wage + commission and incentives
• 21 hours per week with a permanent contract
• Access to product training and development opportunities

Ready to represent craftsmanship, heritage and exceptional service? Apply now and become part of our Brook Street team.