Retail Ambassador - Marylebone (London, UK)

Allbirds; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A sustainable footwear company in London is seeking a Retail Ambassador to provide exceptional customer service and contribute to sales goals. The ideal candidate will have excellent communication skills and a passion for customer experiences. Responsibilities include maintaining store organization and operating POS systems. This position offers £12.50 per hour and various health and wellness benefits.

Benefits

50% discount on Allbirds products

401(k) plan with matching

Medical, dental, and vision plans

Qualifications

• 1+ years experience in retail or direct customer sales and service preferred.
• Ability to work flexible hours, including weekends and holidays.
• Passionate about providing great customer experience.

Responsibilities

• Build strong relationships with customers through personalized experiences.
• Actively contribute to the store’s sales goals.
• Maintain store cleanliness and organization.

Skills

Excellent communication skills

Strong organizational skills

Interpersonal skills

Customer service orientation

Education

High School Diploma or GED

Tools

Point-of-sale systems

Job description

Overview

London, UK | Retail Team | Reports to the Marylebone Store Leader

Who is Allbirds?

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. Allbirds has funding from leading venture capitalists in consumer products, and the founding CEOs of major e-commerce businesses. TIME called our first shoe, the Wool Runners, the most comfortable in the world, and there is more to come.

General

The Retail Ambassador is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Retail Ambassador, you will ensure exceptional in-store experiences through positive customer interactions, applying problem solving and sales abilities to answer questions and make compelling product recommendations. You will share knowledge of products, passion for the community and environmental protection. You contribute to the team’s success through customer service, teamwork, merchandising, operations, events and environmental activism.

What does the job entail?

Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork.

• Build strong relationships with customers by providing high quality and personalized in-store experience
• Strive to be a product-knowledge expert who can communicate passionately about our brand and products
• Actively contribute to the store’s sales goals
• Maintain store appearance, cleanliness, and organization
• Operate our point-of-sale system once trained
• Execute on inventory and merchandising duties
• Perform daily operational tasks as delegated by the store leadership team
• Commit to learning by asking questions and actively seeking to grow and develop new skills
• Work collaboratively to achieve shared goals
• Practice respectful, honest, and effective communication
• Cultivate a positive attitude and support your teammates

Experience

• High School Diploma or GED
• 1+ years experience in retail, direct customer sales and service, or hospitality, preferred
• Excellent communication skills and good judgment
• Strong organizational skills with the ability to multitask and prioritize tasks
• Basic understanding of retail math for handling transactions and calculating discounts; familiarity with POS systems and ability to learn new technical sales tools quickly
• Ability and willingness to work flexible hours including opening and closing shifts, Saturday or Sunday shifts and holidays
• Passionate about providing great customer experience
• Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base

Physical Requirements*

• Able to stand/walk for extended periods of time on the sales floor
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandising
• Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean, dust, etc.
• Use of iPads, computers, POS devices
• Able to safely lift boxes up to 30 pounds
• Comfortable climbing ladders
• Depending on location, going up and down stairs

Exceptions

Exceptions and creative solutions can be made to accommodate physical restrictions.

What do we offer?

The Allbirds pay rate for the role is: £12.50 per hour

Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors. We factor in a number of components when determining starting pay, including the job and level you are hired into, location/metropolitan area, skillset, and peer compensation.

Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.

Benefits Overview:

When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.

• Health benefits include Medical, Dental, and Vision plans for employees and eligible dependents.
• Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California)
• 100% Company paid OneMedical memberships available for members of certain medical plans.
• Company HSA contribution for enrolled HSA members.
• Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution, Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.
• Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
• Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.
• Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.

Please apply with your resume. We're excited to hear from you!

Diversity

Allbirds has a culture of honesty, respect and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to protected classifications. Allbirds is committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee relationship including recruitment, hiring, training, advancement and termination.

Allbirds believes in doing the right thing, and is committed to enhancing our diversity, and demonstrating that commitment to our employees, customers and community. The Company promotes diversity by developing policies, programs and procedures that foster a work environment in which differences are respected and employees are treated fairly.