Restoration Team Supervisor

Servpro Industries, Inc.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A restoration and cleaning service company in Manchester is seeking a Restoration Team Supervisor to manage operations and ensure that jobs are completed according to standards. The ideal candidate will have a construction background and effective communication skills, along with experience in the cleaning/restoration industry. Responsibilities include supervising team members, ensuring customer needs are met, and following safety protocols. This position offers a competitive salary ranging from $20 to $22 per hour.

Benefits

Paid holidays after 6 months

Vacation time after 1 and 3 years

$50 bonus for being on call

Commission for referrals

Bio pay at $25/hr

Qualifications

• Must have effective communication skills for both written and oral interactions.
• Previous experience in cleaning/restoration is preferred.
• Ability to travel locally or out of state as necessary.

Responsibilities

• Manage and complete jobs efficiently following SERVPRO® processes.
• Supervise Production Technicians and oversee job documentation.
• Ensure safety procedures are followed on job sites.

Skills

Construction background

Effective written and oral communication

Experience in cleaning/restoration

Education

High school diploma/GED

Job description

Restoration Team Supervisor

Full Time • Manchester

Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as a new Restoration Supervisor. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage assets by protecting and using equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add‑on sales and security checks

Qualifications

• Construction background
• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to travel locally or out of state when necessary

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits

• After 6 months 6 major holidays paid
• After 1 year 1 week paid vacation
• After 3 years 2 weeks paid vacation
• $50 bonus for being on call
• 5‑10% commissions for referrals
• $25/hr for bio pay

Compensation: $20.00 – $22.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.