Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Washington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee and restaurant chain in the UK is seeking a passionate Shift Manager to lead and inspire their team. You will ensure operational excellence and customer satisfaction while managing stock and training. Ideal candidates will have restaurant management experience or be ready to step up. This role offers a competitive salary, staff meals, and opportunities for growth in a supportive environment.

Benefits

Staff meals & discount

Opportunities for career growth

Supportive, upbeat working environment

Qualifications

• Previous restaurant management experience or assistant ready to step up.
• Hands-on, can-do attitude.
• Calm under pressure in a fast-paced environment.

Responsibilities

• Support and inspire a team to deliver the best customer experience.
• Manage stock, schedules, training, and operations.
• Drive performance and customer satisfaction every shift.

Skills

Restaurant management experience

Excellent communication skills

Leadership

Ability to thrive under pressure

Job description

Location: NE38 7RW

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us!

Are you a natural leader with a passion for food, people, and world-class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day-to-day operation.

Tim Hortons is part of the fabric of Canada. With over 5,000 quick-service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.

We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.

What You’ll Do

• Support in leading and inspiring an energetic team to deliver the best customer experience
• Keep things running smoothly, from the customer lobby to the back-of-house operation
• Drive performance, quality, and customer satisfaction every single shift
• Manage stock, schedules, training and all those operational bits

What We’re Looking For

• Previous restaurant management experience (or strong assistant ready to step up!)
• A hands-on, can-do attitude
• Love for food, people, and building a buzz
• Calm under pressure – fast-paced? You thrive in it!
• Excellent communication and leadership skills

What’s In It For You?

• A supportive, inclusive, and ambitious team
• A chance to truly make an impact
• Staff meals & discount
• Opportunities to grow with a fun, expanding brand
• Supportive, upbeat working environment
• Career growth and development opportunities
• Competitive salary and benefits
• If you're ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you