Restaurant Manager - Northumberland

Haven Holidays; Alnwick; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading holiday resort company seeks a Restaurant Manager to lead an energetic front of house team. You will inspire your team to meet targets, ensuring excellent guest experiences and maintaining high service standards. Key responsibilities include performance management, resource oversight, and compliance with health and safety regulations. The ideal candidate has proven experience in restaurant or front of house management, with strong leadership and communication skills. Flexibility for evening, weekend, and holiday work is required.

Qualifications

• Proven experience in restaurant management or similar leadership position.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service.
• Ensure guest satisfaction by addressing concerns and improving service.
• Monitor individual and team performance, providing feedback and coaching.
• Oversee team scheduling, budgets, and resources to maximize efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Quickly resolve any operational issues that arise.
• Support team development through training and mentoring.

Skills

Leadership

Communication

Customer service

Problem-solving

Organisation

Multitasking

Job description

As the Restaurant Manager, you’ll be at the heart of an energetic front of house team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Proven experience in roles such as Restaurant Manager, General Manager, Front of House Manager, or a similar leadership position.

• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.