Restaurant Manager

Harvey Nichols; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury department store in Bristol is seeking a Restaurant Manager to lead its renowned Second Floor Restaurant and Bar. This role involves overseeing operations, managing budgets, and ensuring exceptional customer experiences. Ideal candidates will have a high-end restaurant background, excellent customer service skills, and a passion for food and beverages. With a commitment to inclusivity, the company offers career development and various employee benefits, fostering a vibrant and welcoming environment.

Benefits

Up to 40% off fashion

Up to 40% off hospitality

30% off beauty and perfumery, wine and spirits

Clothing allowance

Competitive service charge (TRONC)

Qualifications

• Successful high-end bar and restaurant background with team supervision experience.
• Excellent attention to detail and customer service skills.
• Strong knowledge of the food and beverage industry, especially cocktails.
• Impeccable command of the English language.
• Passion for beverage and knowledge of wines and liquors.

Responsibilities

• Manage budgets and analyze sales trends for profitability.
• Recruit, train, and motivate staff to deliver exceptional service.
• Coordinate kitchen, bar, and front-of-house teams for seamless service.
• Plan marketing and menu strategies with the head chef.
• Handle customer queries and complaints professionally.

Skills

Customer service skills

Attention to detail

Knowledge of food and beverage industry

Team leadership

Flexibility

Job description

Job Summary

As Restaurant Manager, you will play a pivotal role in ensuring the smooth operation and success of our Restaurant and Bar. This position demands a dynamic leader who can balance strategic planning with hands‑on management, driving both exceptional customer experiences and strong business performance. From overseeing hospitality sales and profitability to coordinating menus and marketing initiatives, you will be at the heart of our operations. Your ability to lead and motivate a team, maintain high standards of quality and compliance, and respond proactively to customer needs will be key to creating a vibrant and welcoming environment. Flexibility and passion for hospitality are essential, as you’ll be working in a fast‑paced setting where excellence is celebrated every day.

Responsibilities

• Drive performance by managing budgets, analysing sales trends, and ensuring profitability through effective cost control. Prepare and present regular reports on financial performance, staffing, food control, and operational efficiency to senior management.
• Lead and develop the team by recruiting, training and motivating staff to deliver exceptional service. Implement staff development plans and foster a positive, collaborative work environment.
• Oversee daily operations by coordinating kitchen, bar and front‑of‑house teams to ensure seamless service. Maintain rigorous standards of quality control, hygiene and health and safety compliance at all times.
• Plan and execute marketing and menu strategies, working closely with the head chef to design seasonal menus and organise promotional events and offers that drive customer engagement and revenue.
• Ensure outstanding customer experience, handling queries, reservations and complaints with professionalism. Provide expert advice on menu and wine choices, showcasing the best service to all our guests.
• Flexibility is a must; customer service can’t wait during weekends and evenings.

Qualifications

• Ideally have a successful high‑end bar and restaurant background with proven experience supervising teams.
• Demonstrate excellent attention to detail and customer service skills.
• Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus).
• Impeccable command of the English language both written and spoken.
• Passion for beverage and keeping up to date with the latest wines and liquors.

About the Employer

Luxury department store, Harvey Nichols, is searching for a new Restaurant Manager to join its Second Floor Restaurant in Bristol. Renowned as one of the finest restaurants in the South West and awarded two AA Rosettes and an AA Notable Wine List Award, the Second Floor Restaurant and Bar offers the best in modern dining. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. We champion career development and are passionate about our people. We will do all we can to support your journey and career path with us.

Benefits

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive service charge (TRONC)

You will also have access to charity days, a season ticket/bike loan, learning and development opportunities, the Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!