Restaurant Captain

ASIA GRAND PTE. LTD.; Penarth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in Penarth seeks a skilled manager to oversee restaurant operations. Responsibilities include greeting guests, managing crew members, supervising service delivery, and maintaining hygiene standards. The ideal candidate should possess a customer service-oriented mindset, be bilingual in Mandarin and English, and have at least two years of relevant experience. This role demands strong problem-solving abilities and the ability to multi-task in a fast-paced environment.

Qualifications

• 2 years of relevant experience in a similar capacity.
• Ability to interact with customers, employees, and third parties.
• Strong problem-solving and training abilities.

Responsibilities

• Greets guests and responds to inquiries professionally.
• Supervises service delivery by F&B attendants.
• Conducts shift briefings to ensure operational requirements.

Skills

Customer service orientation

Crew management

Problem-solving

Bilingual in Mandarin & English

Multi-tasking

Job description

Responsibilities

1. Greets guests and responds to guest inquiries and requests in a prompt and professional manner.
2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with the restaurant’s standards.
3. Equips with updated knowledge of the restaurant’s products and services
4. Resolves customers’ complaints during shift and logs all complaints for further follow-up actions.
5. Conducts shift briefings to ensure restaurant activities and operational requirements are known to staff on duty.
6. Checks and maintains stock for F&B supplies e.g. cutleries, dinnerware, glassware, etc. for smooth operations.
7. Manage table reservation system and service crew
8. Oversees the maintenance cycle for service equipment.
9. Adhere to hygiene and safety standards
10. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as the company’s standard operating procedures
11. Handles other adhoc duties as and when assigned by Assistant Manager / F&B Manager.

Requirements

1. Demonstrated ability to manage crew members
2. 2 years of relevant experience in a similar capacity
3. Demonstrated ability to interact with customers, employees, and third parties
4. Possesses strong problem-solving and training abilities
5. Interaction with guests in Mandarin & English is essential
6. Customer service-oriented mindset
7. Able to multi-task in a fast-paced environment

Working Hours

6 days work week, including weekend & PH.