Responsive Repairs Manager

Think Recruitment; Lincoln; On-site; GBP 49,000; Full time

Job summary

A leading housing association in Lincoln is seeking a Responsive Repairs Manager to lead a team in delivering property repairs and maintenance services. The role involves ensuring safety, quality, and efficiency while promoting customer satisfaction and regulatory compliance. The ideal candidate will have strong leadership skills and previous experience in property maintenance management. This permanent, full-time position offers a competitive salary of £48,526 per annum along with benefits including a van and fuel card.

Benefits

Van and fuel card provided

28 days holiday plus bank holidays

Pension scheme with contributions

Out of hours rate

Qualifications

• Proven experience in property repairs and maintenance management.
• Strong leadership abilities to motivate and manage a diverse team.
• Knowledge of health, safety, environmental and quality standards.

Responsibilities

• Lead the delivery of property repairs and maintenance services.
• Manage team performance through coaching and development.
• Ensure compliance with regulatory standards and budgets.

Skills

Team leadership

Customer service

Compliance knowledge

Coaching and development

Job description

Overview

Responsive Repairs Manager Required To Join Industry Leading & highly Reputable Housing Association based in the Louth, Boston, Lincoln, Skegness area. My client is looking for an experienced and professional Responsive Property Repairs maintenance to lead a team of multi skilled trades operatives to deliver property repairs and maintenance across the region. I will be in charge of day to day operations, driving performance, supporting the team's development and ensuring compliance is met with a strong focus on customer service. You will make sure that decisions are made with customers values at heart and build trust in the quality of the repairs and maintenance service.

Responsibilities

• Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality and efficiency.
• Champion a customer-first approach, owning service delivery and resolving complaints early.
• Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
• Ensure compliance with HSEQ and regulatory standards.
• Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
• Collaborate across teams and with contractors to deliver joined-up services.
• Promote sustainability goals and responsible resource use.
• Support change by communicating clearly, building resilience and helping the team adapt.
• Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.

Performance measures

• 95% of repairs and voids completed within target
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• High employee engagement and low voluntary turnover
• Delivery of improvements, cost-efficiency, and sustainability outcomes

Salary & Benefits

• Salary: £48,526 per annum + Van + Fuel Card
• Van and fuel card provided
• 28 days holiday plus bank holidays
• Pension scheme is matched with min contribution of 3% up to 6% so combined max would be 12%

How to apply

Interested? Call Sam Hayes on (phone number removed) or email

Job Information

• Job Title: Responsive Repairs Manager
• Company: Think Recruitment
• Location: Lincoln, Lincolnshire
• Salary: £48,526 Per annum + Van, Tools, Pension, Out of Hours Rate
• Posted: Sep 1st 2025
• Closes: Oct 2nd 2025
• Sector: Construction
• Contract: Permanent
• Hours: Full Time

INDPS