Resident Liaison Officer LCDM

Clarion Housing Group; Rochester; Hybrid; GBP 32,000 - 44,000; Full time

Job summary

A prominent housing organization is seeking a Resident Liaison Officer to manage cases related to leaks, condensation, damp, and mould in a hybrid role. The ideal candidate will have a strong background in social housing and experience in customer-focused roles. This position involves building relationships, supporting vulnerable residents, and may require travel within the South and South London region.

Qualifications

• Strong track record of building excellent working relationships.
• Proven experience in a front-line, customer-focused role in social housing.
• Background in using project management methods.
• Previous experience in a housing association or local authority.

Responsibilities

• Manage cases related to leaks, condensation, damp, and mould.
• Support vulnerable customers throughout the resolution process.
• Build and maintain excellent working relationships.

Job description

Overview

Salary: London - £35,365 - £43,706 per annum pro rata; National - £32,578 - £39,967 per annum pro rata
Location: Hybrid role – flexible across all regions with a link to the nearest office base

Hours: 36 per week

Contract Type: Fixed Term Contract until March 2026

We’re currently seeking a Resident Liaison Officer to join our dedicated team. This is an exciting opportunity to become part of a fast-paced and dynamic environment, working on projects that genuinely make a difference to our residents’ lives while helping to improve service delivery. The role focuses on managing cases related to leaks, condensation, damp, and mould, taking each case through to resolution and often supporting vulnerable customers throughout the process.

Responsibilities

• Manage cases related to leaks, condensation, damp, and mould and take each case through to resolution.
• Support vulnerable customers throughout the resolution process.
• Build and maintain excellent working relationships with colleagues in operational teams, other internal departments, and external agencies.

Qualifications and experience

• Strong track record of building excellent working relationships with colleagues in operational teams, other internal departments, and external agencies.
• Proven experience in a front-line, customer-focused role within the social housing sector.
• Background in using project management methods.
• Previous experience working within a housing association or local authority.

Working arrangements and requirements

• Hybrid role with the flexibility to work from home regularly; travel to offices and resident visits across local areas will be required.
• Base location at one of our offices with some weeks working from home and from the office every Tuesday.
• Applicants must be able to travel across the South and South London region to visit residents when required.
• This post is subject to a Basic Criminal Record Check Clearance.
• You must be eligible to work in the UK to apply; Clarion are not able to offer visa sponsorship. Reside in England or Wales for the duration of employment.
• This vacancy may close without notice.

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