Resident Liaison Officer. Job in London Education & Training Jobs

Daniel Owen Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction consulting firm is looking for an experienced Resident Liaison Officer in Greater London. The candidate will serve as the primary contact for residents during retrofit projects, ensuring effective communication and support. Key responsibilities include engaging with residents through all project stages, coordinating with contractors, and managing resident expectations. Ideal applicants will have a proven background in customer-facing roles and strong knowledge of retrofit processes and energy-efficiency upgrades. This role promises an ongoing temp contract at £18.71 per hour.

Qualifications

• Proven experience in a customer-facing role within housing or construction.
• Understanding of energy-efficiency upgrades and PAS 2030 / PAS 2035 standards.
• Ability to manage multiple properties and handle complaints.

Responsibilities

• Serve as the main liaison for residents throughout retrofitting projects.
• Conduct home visits and provide clear information about project details.
• Work with contractors to ensure accurate resident data and scheduling.

Skills

Experience as a Resident Liaison Officer

Knowledge of retrofit processes

Exceptional communication skills

Strong organisational skills

IT literacy (MS Office, CRM systems)

Job description

Resident Liaison Officer
Based in Enfield
Temp ongoing
18.71 per hour Umbrella

Experience in retrofit and SHDF
Needs to be able to drive and have a clean driving Licence
Based in Enfield
Needs to be a team player and proactive
Properties are scattered over Enfield
2 stage interviews
1 hour drive away Max

We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes, including energy‑efficiency upgrades, whole‑house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams, ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process.

Key Responsibilities

Resident Engagement & Communication

• Serve as the main liaison for residents throughout pre‑works, installation, and post‑works stages of retrofit projects.
• Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements.
• Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy‑efficiency improvements.
• Manage resident expectations and resolve any concerns or issues promptly and professionally.

Project Coordination

• Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling.
• Support the delivery of PAS 2035‑compliant projects by assisting in gathering required resident information and providing feedback to project teams.
• Track and update appointment schedules, access arrangements, and resident satisfaction.
• Report progress, risks, and resident feedback to project management teams.

Skills & Experience Required

Essential

• Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer‑facing role within housing, construction, or retrofit.
• Working knowledge of retrofit processes, energy‑efficiency upgrades, and PAS 2030 / PAS 2035 standards.
• Exceptional communication and interpersonal skills, with the ability to work with diverse communities.
• Strong organisational skills and the ability to manage multiple properties and appointments.
• Experience handling complaints and resolving issues diplomatically.
• IT literacy (MS Office, CRM systems, scheduling software)

Personal Qualities

• Empathetic and resident‑focused.
• Highly organised with strong attention to detail.
• Calm under pressure and adaptable to change.
• Able to work independently and as part of a multidisciplinary team.