Resident Liaison Officer (Customer Service)

Mulalley; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A construction company in Greater London is seeking to expand its resident liaison team. The role involves being the primary contact for residents, conducting interviews and surveys, and addressing concerns. Ideal candidates should have strong communication skills, experience in customer service, and a valid UK driving licence. The position offers a starting salary of £30,000 plus benefits including a car allowance, healthcare, and generous holidays.

Benefits

£4,000 car allowance

26 days of holiday + bank holidays

Healthcare

Pension

Training

Staff discount scheme

Health and Wellbeing benefits

Cycle to work scheme

Qualifications

• Experience in the public, retail, or care sectors.
• Holding a full UK driving licence and having access to a car.

Responsibilities

• Be the central point of contact for residents.
• Carry out resident interviews and surveys.
• Keep residents updated on progress.
• Resolve residents' concerns and complaints.
• Attend resident-related meetings.

Skills

good communication skills

customer service skills

ability to build good relationships

managing busy workloads

self-motivation

working accurately under pressure

Job description

Overview

We are an award-winning construction company seeking to expand our resident liaison team in the Richmond area.

We are looking for individuals with experience in the public, retail, or care sectors who are dedicated to providing exceptional customer service. For us, ensuring customer satisfaction is not only a priority but an essential aspect of our operations.

The role

• Being the central point of contact for residents whose homes we are working in
• Carrying out resident interviews, surveys, and daily visits to residents at home
• Keeping residents updated
• Dealing and resolving residents' concerns and complaints
• Attending ad-hoc resident-related meetings

Qualifications

• Has good communication and customer service skills
• Has the ability to build good relationships
• Can manage busy workloads and is self-motivated
• Has the ability to work accurately under pressure
• Has their own car and a full UK driving licence; driving involved (mileage reclaimable)

Benefits

• A starting salary of £30,000 plus £4,000 car allowance
• 26 days of holiday + bank holidays
• Healthcare
• Pension
• Training
• Staff discount scheme
• Staff service awards
• Health and Wellbeing
• Treat days
• Loyalty bonus
• Staff referral bonus scheme (£2000)
• Regular company social events
• Enhanced paternity and maternity benefits
• Uniforms and PPE
• Free eye tests
• Free flu jabs and vaccinations (voluntary)
• Cycle to work scheme

Interviews held at our offices in Woodford Green, Essex, or by teams