Resident Liaison Officer

Build Recruitment; Royal Leamington Spa; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a dedicated Resident Liaison Officer in Leamington Spa. The role involves working closely with site teams, residents, and clients on a Kitchen and Bathroom project. Candidates should have prior experience as an RLO, exceptional communication skills, and the ability to work collaboratively. A driving licence is required. This position offers a pay of £19.05 per hour.

Qualifications

• Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential – 6 to 12 months.
• Must have a driving licence.

Responsibilities

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Skills

Exceptional communication skills

Ability to work collaboratively

Strong interpersonal skills

Proactive attitude

IT proficiency

Job description

Resident Liaison Officer

Location: Leamington Spa
Pay: £19.05 per hour (umbrella license)
Hours: 8am–5pm, Monday – Friday

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. Working on a Kitchen and Bathroom project, knowledge of this will be useful.

Key Responsibilities

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements

• Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential – 6 to 12 months.
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self‑motivated.
• Must have a driving licence.