Resident Liaison Officer

Recco; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national construction organization is seeking a Resident Liaison Officer to support a refurbishment project in Reading. You will act as the primary contact for residents, ensuring effective communication and minimizing disruptions. Ideal candidates will have experience in customer-facing roles or knowledge of construction environments. The role offers a salary ranging from £30,000 to £40,000 and a collaborative work atmosphere.

Benefits

Opportunity for career development

Supportive work environment

Engagement in community-focused projects

Qualifications

• Proven experience in a resident liaison or community engagement role in construction or refurbishment projects.
• Ability to manage sensitive situations and resolve conflicts professionally.
• Knowledge of housing sector or planned works is advantageous.

Responsibilities

• Serve as the main point of contact for residents and address queries.
• Communicate planned works and schedules to residents.
• Coordinate with site teams to minimize disruption.
• Conduct regular site visits and resident meetings.
• Maintain records of communications and complaints.
• Support project team in managing resident expectations.
• Monitor compliance with health, safety, and safeguarding policies.

Skills

Strong communication skills

Interpersonal skills

Negotiation skills

Organizational skills

Job description

Job Title: Resident Liaison Officer

Location: Reading

Salary: £30,000 - £40,000 (DOE) + Package

About the Role

Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Reading. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer‑facing roles, and an understanding of housing refurbishment or construction environments.

Key Responsibilities

• Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.
• Proactively communicate planned works, schedules, and any changes to residents.
• Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.
• Conduct regular site visits and resident meetings to provide updates and gather feedback.
• Maintain accurate records of communications, complaints, and actions taken.
• Support the project team in managing resident expectations and promoting positive community engagement.
• Assist in monitoring compliance with health, safety, and safeguarding policies on site.

Candidate Requirements

• Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage sensitive situations and resolve conflicts professionally.
• Organised and able to maintain accurate records.
• Knowledge of housing sector, planned works, or refurbishment projects is advantageous.

Benefits

• Work on a high-profile, community-focused refurbishment project.
• Opportunity to develop your career within a specialist Planned Works division.
• Supportive, collaborative, and safety-focused environment