Resident Liaison Officer

United Infrastructure; Nottingham; On-site; Confidential; Full time

Job summary

A leading construction and infrastructure firm in the UK is looking for a Resident Liaison Officer. You will engage with residents in the South London region, ensuring effective communication regarding works and providing aftercare. The ideal candidate has experience in community engagement within maintenance or asset management. This role offers a competitive salary and opportunities for career progression.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Immediate interview for qualified candidates

Qualifications

• Experience in a contractor or client-side resident liaison/community engagement role.
• Understanding of planned/reactive maintenance or asset management.
• Ability to manage difficult situations discreetly and respectfully.

Responsibilities

• Serve as a point of contact for customers and engage through various means.
• Communicate works processes and updates to residents.
• Coordinate the handover of keys and ensure satisfactory completion of works.

Skills

Excellent communication

Stakeholder management

Resilience under pressure

Job description

United Infrastructure is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected.

This role will be within our Property Services/Social Infrastructure pillar:

• Social Infrastructure revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.

Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society.

Tasks

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work in the South London region.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

This role will require travel as you will be covering a large geographical spread between Bromley and Merton. Hence you must have your own vehicle and valid driving license.

Requirements

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Benefits

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates