Resident Liaison Officer

Paragon Resource Solutions; Norwich; On-site; GBP 31,000 - 32,000; Full time

Job summary

A reputable social housing contractor is seeking a Resident Liaison Officer for projects in Norwich. The role involves being the primary contact for residents during kitchen and bathroom installations, organizing meetings, and ensuring high communication standards. Ideal candidates will have social housing experience and excellent customer service skills. Benefits include flexible working, van or car allowance, and 25 days annual leave plus bank holidays.

Benefits

Van/Fuel card provided or car allowance

Laptop and smartphone provided

Flexible working

25 days annual holiday plus bank holidays

Qualifications

• Experience in the social housing sector or a similar role.
• Full driving license with no more than 6 points.

Responsibilities

• Act as primary contact for residents during contracts.
• Organise and attend resident liaison meetings.
• Maintain communication standards with residents and site teams.
• Deal with complaints and conduct health & safety checks.

Skills

Excellent customer service skills

IT skills (Microsoft Office, Excel)

Job description

Overview

Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team working with contracts in Norwich and the surrounding areas.

Vehicle and fuel card are included.

Working Hours - Monday - Friday 8am-5pm

£31-£32k dependent on experience.

Duties and Responsibilities

• Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
• To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
• Visiting properties at survey stage to carry out pre-start visitis or phone calls.
• Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
• Assist with health & safety checks.
• Deal with complaints including initial and follow up visits.
• Accurately record and acknowledge all customer contacts.
• Maintain communication to the highest possible standards of customer care with residents and site teams.

Requirements

• Experience of working in the social housing sector ideally in a similar role.
• Excellent customer service skills and experience of working with the general public in a customer facing role.
• Full driving license as you will need to travel and meet with tenants, no more than 6 points
• IT skills specifically Microsoft Office and Excel

Benefits

• Van / Fuel card provided or Car allowance and mileage paid
• Laptop and Smartphone provided
• Flexible working available
• 25 days annual holiday plus bank holidays

Please apply with your up to date CV via the link or call Harriet on (phone number removed)