Resident Liaison Officer

United Infrastructure Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading infrastructure company in Greater London seeks an experienced Resident Liaison Officer to engage with residents, communicate project updates, and provide excellent customer aftercare. The successful candidate will have a background in community engagement or a similar role, possess resilience, and have a UK driving licence with their own vehicle. This position offers a competitive salary, benefits package, and opportunities for career advancement within a dynamic team environment.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Immediate interview for qualified candidates

Qualifications

• Experience in a contractor or client-side resident liaison role.
• Ability to manage challenging situations with discretion.
• Must hold a UK driving licence and own a car.

Responsibilities

• Serve as the point of contact for residents through various communication channels.
• Coordinate site team handover of keys and provide customer aftercare.
• Keep residents updated on work processes and manage their expectations.

Skills

Excellent communication

Collaboration with stakeholders

Resilience under pressure

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas :

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering :

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

How to Apply :

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.