Resident Liaison Officer

United Infrastructure; Bulwell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading infrastructure company in the United Kingdom seeks a Resident Liaison Officer to serve as a point of contact for customers in their projects. You will ensure effective communication, manage expectations, and provide high-quality customer care. Ideal candidates will have experience in contractor or client-side roles, especially in community engagement. The role offers a competitive salary, benefits, and career progression opportunities within a dynamic work environment.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Qualifications

• Experience as a Resident Liaison Officer or in a similar role.
• Ability to manage difficult situations effectively.
• Discretion and respect in a public facing role.

Responsibilities

• Act as a visible point of contact for customers.
• Communicate updates and manage expectations.
• Coordinate handover of keys to site teams.

Skills

Excellent communication

Customer engagement

Stakeholder collaboration

Resilience under pressure

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experiencedResident Liaison Officeryou will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, asResident Liaison Officeryou will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!