Resident Experience Manager

Avery Healthcare Group; Chipping Barnet; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Chipping Barnet is seeking a Resident Experience Manager to ensure every resident has a safe and enriching experience. This role involves championing resident satisfaction, coordinating service delivery across departments, and maintaining high standards. The ideal candidate has experience in hospitality or care settings, strong leadership skills, and a caring approach. Join us to make a difference in residents' lives and help shape the future of care.

Qualifications

• Experience in hospitality, healthcare, or care home settings.
• Background in team leadership or supervisory roles.
• Strong organisational and detail-oriented skills.
• Caring, respectful, accountable approach.
• Excellent personal presentation.

Responsibilities

• Champion resident satisfaction through engagement and feedback.
• Coordinate service delivery across all departments.
• Maintain cleanliness, presentation, and hospitality standards.
• Manage complaints and concerns effectively.
• Support home improvement projects and budget planning.

Skills

Leadership

Organisational skills

Hospitality experience

Attention to detail

Cultural awareness

Job description

Package Description: At Avery Healthcare, we believe in celebrating the people who make a real difference — our incredible care teams. We know how hard you work, and we’re here to champion your growth, support your journey, and cheer you on every step of the way. When you join Avery, you’re not just starting a job — you’re stepping into a career that transforms lives. Every day, your compassion and dedication will positively impact our residents, and you’ll be part of a close-knit team that values respect, kindness, and excellence in care. We’re now on the lookout for a warm, enthusiastic, and driven individual to take on the role of Resident Experience Manager in our beautiful Barnet Grange Care Home. If you’re ready to lead with heart and help shape the future of care, we’d love to hear from you!

ABOUT THE ROLE

As Resident Experience Manager, you’ll be the heartbeat of our home — ensuring every resident enjoys a safe, welcoming, and enriching experience. You’ll lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more.

Your role will include:

• Championing resident satisfaction through daily engagement and feedback
• Coordinating service delivery across all non-clinical departments
• Maintaining high standards of cleanliness, presentation, and hospitality
• Managing complaints and concerns with empathy and efficiency
• Supporting home improvement projects and budget planning
• Deputising for department heads and ensuring effective rota planning

ABOUT YOU

You’re someone who lives and breathes our values: caring, supportive, honest, respectful, and accountable. You’re a natural leader with a heart for care and a head for strategy with:

• Experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures
• A background in team leadership or supervisory roles
• Strong organisational skills and a keen eye for detail
• A caring, respectful, and accountable approach
• Excellent personal presentation and cultural awareness

ABOUT AVERY

We’re proud to be one of the UK’s leading providers of luxury elderly care. But more than that, we’re a place where people love to work. Our vision — creating meaningful lives together — drives everything we do, from the way we care for residents to how we support our teams. With over 100 homes and growing, we offer a dynamic, empowering environment where your career can truly flourish. Join us and discover why Avery is the preferred choice for care professionals across the country.

Ready to make a difference? Apply today and take the next step in your career with Avery Healthcare.

Please note: This role requires a DBS Disclosure check (covered by Avery) and proof of eligibility to work in the UK.

We may close this advert early depending on application volume and business needs.