Resident Engagement Officer

Pertemps; Greater London; On-site; GBP 60,000 - 70,000; Part time

Job summary

A busy housing team in West London is seeking a Resident Engagement Officer to enhance resident relationships and support community engagement activities. The role requires strong communication skills and experience in community development. Responsibilities include planning and delivering engagement events, gathering resident feedback, and fostering inclusion among diverse groups. This position offers a rate of £25.00 per hour on a 3-month ongoing contract, with a focus on ensuring residents have a voice in shaping housing services.

Qualifications

• Experience in resident engagement or community development.
• Strong communication and interpersonal abilities.
• Ability to build positive relationships and engage actively.

Responsibilities

• Plan and deliver resident engagement activities.
• Build relationships with residents and community groups.
• Support resident panels and gather feedback.

Skills

Resident engagement

Community development

Strong communication skills

Interpersonal skills

Event organisation

IT skills

Report writing

Job description

Job Title: Resident Engagement Officer
Location: West London (5 days per week in office)
Rate: £25.00 per hour (Umbrella)
Contract: 3-month ongoing contract
Start: ASAP

Overview

We are recruiting an enthusiastic and experienced Resident Engagement Officer to join a busy Housing team in West London. This role focuses on strengthening relationships with residents, supporting engagement activities, and ensuring residents have a meaningful voice in shaping housing services.

Key Responsibilities

• Plan, coordinate, and deliver resident engagement activities, events, and community meetings.
• Build strong relationships with residents, community groups, and local stakeholders.
• Support the development of resident panels, forums, and focus groups.
• Gather resident feedback and ensure it is used to shape service improvements.
• Assist with communication campaigns, including newsletters, surveys, and digital engagement tools.
• Promote inclusion and encourage participation from diverse resident groups.
• Support wider Housing projects and initiatives linked to engagement and community development.

Requirements

• Experience in resident engagement, community development, housing, or similar environments.
• Strong communication and interpersonal skills.
• Ability to build positive relationships with residents and partners.
• Confident organising events and facilitating group discussions.
• Good IT and administrative skills including report writing.
• A proactive, supportive, and community-focused approach.

How to Apply

If you have the skills and passion for resident engagement, please submit your CV for immediate review.